Please don't let people like that bug you. He/she wasn't even on the ship so it's not worth getting upset about. Maybe this thread needs a little more cleaning from the mods.
One thing I have consistently read on this thread that bugs me are people making statements like, "You chose to travel during hurricane season, that's the risk you take." I don't get this mentality at all. I live in Fl so pretty used to hurricaines. I am scheduled to go out in October next year (and have no plans to reschedule). I did buy insurance. What I have always read in my research is that the ships will do everything they can to steer around a storm so you have to be prepared for different ports. THAT is an expected risk.
But in this case, all passengers seem to agree that the captain went INTO the storm. I'm not going to sit here from my computer and debate the reasons why when I wasn't even on the ship. That's between those passengers and DCL. But I'm betting none of them were expecting that. To say they deserved it is ridiculous and stupid. What I think they do deserve are some answers. I'll be curious to know what DCL tells them after all the phone call follow ups.
I appreciate your kindness. I have emailed Disney and have not received a response yet. We have cruised three other times with Disney and when we encountered severe weather they kept us clear of it. I did understand that there was a risk and that our itinerary could change, but I never really thought this would happen. We have been vacationing with Disney since 1998 and I am sad to say that I don't think it will be at the top of our list for awhile. It isn't even about the storm, it was just the customer service that we received after the storm. We had one person injured and a missing boarding pass (that they forgot to print) and they had there heads ducked in the sand that morning as far as I was concerned. I did speak to someone in customer service on the phone and she was no help, but we didn't try to get through the crowd to the service desk. I know that everyone had different experiences, but we definitely felt like they were done with us and ready to get us off the ship so they could prepare for the next group to board. I truly expect more from Disney. Storms happen and their patterns change, I understand that, but what followed was crazy!!