So it's only gotten worse as the day has gone on. While at Mk my wife tried to purchase something w/our band. Only to be told our cc was maxed out. We were mortified as were with her entire family. Quick call to Disney visa and our account is more than fine. Go to guest services to find out our card was put in the system under s different profile!!! Theirs is all during MNSSHP. I spent one hour doing this while my family was enjoying the party. Then I go to get snacks and am told the pin doesn't work. My wife comes over and her pin (same one) works. Happens again the next time. Back to GS another 30 minutes in line. Spoke to manager on duty but really not much was accomplished but her sympathy. And now I've taken a shower, stepped out to an inch of water b/c shower will not close, and am laying here w/ear plugs listening to the beeping of the ice machine and the sounds of elevators going up and down again. So tired and frustrated, I guess I just expected more from a deluxe resort.
I'm sorry you're having difficulties. If it were me, I would:
a) Use my phone to take a photo of the shower issue
b) Go down to the front desk, ask for a manager and show them the picture on your phone.
Also, while I'm standing in front of them, I would write down their name.
Then I would ask them for the phone number and email address where I should register a complaint.
I'm not saying I would actually send in a complaint about them - but if someone is not cooperative, they should be reminded that they can be held accountable.
c) Ask to be moved to a different room. I wouldn't care if that room was not near the rest of my family. You can always meet up outside the elevator on the ground floor, or at some other specified location.
d) If they won't move you to a new room, try to put in a call to engineering to get the shower fixed (I mentioned that before). If no engineering button the the phone, push the Housekeeping button.
e) Stop using my Magic Band for charging anything to the room. If I did not want to pull out my credit card each time I made a purchase, I would go to any gift shop and use my credit card to buy a Disney gift card.
I realize it's easy for me to say, when I'm sitting at home (procrastinating about getting ready for work). I know it's frustrating when there are problems with your hotel room.