I called about 10 days after closing. The closing company didn't send the documents to Disney until September 29th, or I would have had them sooner. If you call, call 800-800-9800 and choose option 2 for Member Administration. I called quite a few times and EVERY. SINGLE. TIME I was routed to member services and had to specifically asked to be transferred to Member Administration (even after using option 2). Once I was transferred I was given my member number. I needed my contract number and the seller's name. I was told to call back the next day for the activation code (800-800-9800 option 6/tech support). That was Friday (code was Saturday) and the points just showed up a little bit ago. They were not there this morning.