Cruise and Theme Park Operational Updates due to Coronavirus

[Marthasor]

Does anybody else wonder if Disney is using this opportunity to freeze out the off-site hotels? I imagine they are pretty upset right now...

They have always frozen off off-site hotels (or hotels not participating in their "select off-site" resort program) from various perks. IMHO, this is no different than not offering 60 day FP+, EMH, ADRS at 180+ to offsite hotels. WDW will always find ways to incentivize guests to stay onsite and spend more money on WDW property.

 

[wdw_dine_junkie]

View attachment 502364

I saw him this year at MK! Was so much fun. Feels like a decade ago now.

 

[Bibbobboo2u]

What is it? I can’t see it.

It was actually an incorrect tweet from blogger about needing to have an activated AP to book park reservations. The info was wrong. The correct info was that you need an activated AP to book a reservation for AP Park Previews, which is what is stated on Disney's website.

 

[wdw_dine_junkie]

Sorry if this has been clarified. Are the tent sites at Fort Wilderness open as well as the cabins?

Yes, starting Monday. Tent sites, RV sites and cabins.

 

[Mit88]

If your AP hasn’t been activated you haven’t lost any time on the pass as the clock was never started. I don’t think refunds are being offered for unactivated passes (aka pass vouchers). There’s an unactivated AP on our account and it shows an expiration date of 12/31/2030, which hasn’t changed.

My comment is irrelevant as it was reactionary towards a mistake post that Scott made

 

[Marthasor]

I don’t have a clue if anyone in here knows but, I have a couple of questions. My TA sent me an email saying that she needed to know if we were still going to go, if we wanted to redo our reservation for another time, or cancel. She said she needed to know by Monday because she needed to get a different resort for us. Our trip does not start until August 27. I thought Pop Century would be open by then. Any idea if they would charge us to move to a different resort? Also, my husband has a seven day PH that I bought from undercover tourist and it is now good until September 26, 2021. What will they do about the park hopper part of that ticket? I do not see how they could refund me. Anyone have a clue about any of this?

This is the official word from Disney. It does not appear that they are refunding the PH portion of stand-alone tickets (non-package tickets). The option is use the PH option at a later date when PH is available (in other words, if you use the tickets prior to PH being re-introduced, you're out of luck and paying for an option you can't use) or ask UT for a refund of the entire ticket. You may need to reach out to UT to find out what their policy will be on this.

"At this time, Guests will only be able to visit one park per day. If you have a ticket that includes the Park Hopper Option or Park Hopper Plus Option, we have several options available to you:

• Ticket Extension: You may use your current date-based ticket by September 26, 2021 with the existing add-on options, should the options return by that date.
• Ticket Modification: Resort Packages with tickets may be modified or cancelled. To discuss your options, please call the Disney Reservation Center at (407) W-DISNEY or (407) 934-7639 beginning June 22, or contact your travel professional.
• Ticket Cancellation: If you do not want to use your ticket, you also have the option of cancelling your ticket or package. To discuss your options, please call the Disney Reservation Center at (407) 566-4985 beginning June 22, or contact your travel professional."

 

[SaintsManiac]

I just caught up on 80 pages . I guess I have some reservations to make on Monday. I think I'll start with the day after the Super Bowl at MK, just in case Tom Brady is there.

Not happening

 

[focusondisney]

I dont get confused very often. Most of what has been said this morning, even with wording issues from Disney...

But the AP situation just gets more and more confusing lol

As perfectly noted by @firefly_ris earlier today:

Maybe it's me but this sounds insane to deal with. People don't even know if they have somewhere to stay or where they are staying yet but they want them to make park timing reservations? When they expected me to think about where I wanted to eat on a particular day 6 months ahead of time, I thought, surely Disney can't make this any more complicated. Then Disney was like, "Hold my beer."

 

[JacknSally]

Our trip does not start until August 27. I thought Pop Century would be open by then. Any idea if they would charge us to move to a different resort?

This is from my Dreams Unlimited TA. I think it's the most concrete info we have regarding hotel moves so far.

· At this time only DVC resorts and the Fort Wilderness Cabins are going to be open. All other resorts are closed to guests. If you keep your current dates, you will automatically be moved to one of these options at no additional charge. If you make any modifications to your reservation, you would have to pay the additional costs for the resort change. I will not be able to tell you which DVC resort you are going to until Monday. We have no say in the resort, but if we request a certain resort there WILL be a charge.

 

[mickey0624]

so we can book parks on Monday for upcoming trip. does anyone know what time Monday? 7:00am?

 

[rteetz]

so we can book parks on Monday for upcoming trip. does anyone know what time Monday? 7:00am?

7AM EST if it works and they stick with it. There was a report it could be delayed.

 

[themommy]

This is the official word from Disney. It does not appear that they are refunding the PH portion of stand-alone tickets (non-package tickets). The option is use the PH option at a later date when PH is available (in other words, if you use the tickets prior to PH being re-introduced, you're out of luck and paying for an option you can't use) or ask UT for a refund of the entire ticket. You may need to reach out to UT to find out what their policy will be on this.

"At this time, Guests will only be able to visit one park per day. If you have a ticket that includes the Park Hopper Option or Park Hopper Plus Option, we have several options available to you:

• Ticket Extension: You may use your current date-based ticket by September 26, 2021 with the existing add-on options, should the options return by that date.
• Ticket Modification: Resort Packages with tickets may be modified or cancelled. To discuss your options, please call the Disney Reservation Center at (407) W-DISNEY or (407) 934-7639 beginning June 22, or contact your travel professional.
• Ticket Cancellation: If you do not want to use your ticket, you also have the option of cancelling your ticket or package. To discuss your options, please call the Disney Reservation Center at (407) 566-4985 beginning June 22, or contact your travel professional."

Eek! I don’t want to refund the whole ticket! We need to use his ticket. Thank you for giving me that info as it is very appreciated! I did just see on another thread where I may be able to get a park hopper refund from UT. Fingers crossed! Now I just need to find out about moving hotels and if they will charge me. Thanks again!

 

[IceSkatingPrincess]

Well, I finally called about my missing dining plan refund. Apparently it was processed on 6/10 and can take up to 10 days to go back to the gift cards. The phone CM still suggested that I call the billing department tomorrow since it hasn't shown up yet. So that is fun.

Also just for more fun , I asked what would happen to Pop reservations after park opening, her take was that we would be moved to a DVC resort of Disney's choosing at no additional cost and should receive an email wait for it..... SOON.

For the record, I still don't think the phone CMs know, but I was already on the line so I pretty much had to ask.

As an update to this dining plan refund saga, I just got an email that a payment has been made towards my vacation (nope, didn't do that). It still shows my amount paid as double my actual package total, so I am thinking that the refund has not actually been processed. Looks like I definitely have a call with billing tomorrow.

If anyone else is still waiting on dining plan refunds you should probably call to check on things this weekend before the phone lines are disastrous for the next week.

 

[IceSkatingPrincess]

7AM EST if it works and they stick with it. There was a report it could be delayed.

Gee, that is going to be such a fun and obnoxiously stressful way to start my morning

 

[Sandisw]

I don’t have a clue if anyone in here knows but, I have a couple of questions. My TA sent me an email saying that she needed to know if we were still going to go, if we wanted to redo our reservation for another time, or cancel. She said she needed to know by Monday because she needed to get a different resort for us. Our trip does not start until August 27. I thought Pop Century would be open by then. Any idea if they would charge us to move to a different resort? Also, my husband has a seven day PH that I bought from undercover tourist and it is now good until September 26, 2021. What will they do about the park hopper part of that ticket? I do not see how they could refund me. Anyone have a clue about any of this?

If you keep dates, it is being reported you will be moved to DVC or Ft Wilderness for no charge. You will not be given a choice as to which resort it is.

You will have to call Disney to find out what they are doing for PH refunds on 3rd party tickets.

 

[mgardner]

Hopefully we get refunds on the park hopper part. I got an email today about the H2O Glow Nights being cancelled. And in MDE those tickets are gone also.
Does anyone have any opinions on how full the parks will be? I wonder if it’ll be like an after hours event or probably busier? It just worries me without the fastpasses. I’d hate to see every ride at a long wait and long lines because doesn’t that defeat the purpose? I’m sure no one knows what capacity will be but it’s just something I’ve been thinking about.

 

[MickeyEars]

@IceSkatingPrincess do you have the billing phone number? I need it for a refund I never received. Thank you!!

 

[Ninjagrrl]

Hopefully we get refunds on the park hopper part. I got an email today about the H2O Glow Nights being cancelled. And in MDE those tickets are gone also.
Does anyone have any opinions on how full the parks will be? I wonder if it’ll be like an after hours event or probably busier? It just worries me without the fastpasses. I’d hate to see every ride at a long wait and long lines because doesn’t that defeat the purpose? I’m sure no one knows what capacity will be but it’s just something I’ve been thinking about.

Honestly, while many super fans like Dis'ers are still planning on going, what I'm seeing in the Facebook groups and other places is that people are cancelling and waiting until 2021 or later. I'm not expecting big crowds for our trip right after Thanksgiving.

 

[IceSkatingPrincess]

@IceSkatingPrincess do you have the billing phone number? I need it for a refund I never received. Thank you!!

I was given 407-828-5630 and was told that they are open from 10am-5pm tomorrow.

 

[MickeyEars]

I was given 407-828-5630 and was told that they are open from 10am-5pm tomorrow.

Thanks so much!!