Resort Change by Disney

[Bjn10]

Holy huckleberry 3:53 mins later we have been switched to CBR for CSR

 

[doleddanielle]

Sorry the CM said that. I hope GS can help you

I just got through to GS and I'm on hold with them for the 2nd time because he's going through my resort modification history. I made this reservation back in April, added on a night on the same day, and he's "looking into" and "trying to make sense" of the modifications, even asking if I added that day yesterday when I clearly didn't... It's a whole mess. Stay tuned for the continuation of my saga!

 

[zacharyt25]

Hi all! So happy to see all these success stories on here- if you haven't gotten through yet, just keep trying! Also, just wanna say I love how positive of an environment this is- most of my friends would roll their eyes at me being on hold with Disney for 5 hours LOL but everyone has been so supportive of each other through all this and its really nice to see! At the end of the day these really are first-world problems but still, nice to have a community to confide in and cheer each other on when the going gets tough!

 

[smallworldnh]

Does anyone know what the website address is for doing a survey? I stayed online after the CM helped me thinking it would automatically connect me but a recording came on saying to go to a website. I didn't catch her name and hope they know who she is from MDE. She was wonderful!

 

[cmp1976]

Finally got through after a 3 hour wait. September reservation at Riverside changed to CBR. Same price.

They said it could take a few days for the price to adjust in MDE.

 

[TropicalDIS]

Just passed the 2 hour mark, had silence for the last 90 minutes.

 

[Mlchiranky]

I am so happy for everyone who has gotten through... I have been so optimistic about this trip (got my park passes and everything!) but after a collective 11 hours I am beginning to get very discouraged. Has anyone else had to call the GS line this many times?

 

[WatchandLearn33]

2 hours 50 minutes on hold. No human contact yet. Just thought I’d update in case others were losing hope too.

 

[dnw25]

I'm going to let disney cancel our reservation. 6 hours yesterday 4 hours today and when the two agents transferred in the 3 way call. they hung up. I can't do this anymore

 

[zacharyt25]

I am so happy for everyone who has gotten through... I have been so optimistic about this trip (got my park passes and everything!) but after a collective 11 hours I am beginning to get very discouraged. Has anyone else had to call the GS line this many times?

Yesterday I got through on 1407wdisney, I called that number and the reservation line 500+ times before I even got through. Just keep trying and you'll get it!

 

[Mlchiranky]

Yesterday I got through on 1407wdisney, I called that number and the reservation line 500+ times before I even got through. Just keep trying and you'll get it!

Thanks for the encouragement, I'm fading over here *laughs and cries at the same time*

 

[lynnfitz]

Anyone getting through to the IT phone #??? I can't even get on hold, just busy!

 

[sailored]

When are you traveling? I'm at POFQ.

September!

 

[lynnfitz]

I feel your pain about cancelling, honestly if we didn't have points rented, I would consider cancelling at this point too-

 

[Ninjagrrl]

Auto dialer app.
Dials faster than my phone and redials every second of busy and after you hang up from the all circuits busy message.

 

[dark54555]

What number are folks calling and getting through? I keep trying 407-939-4357 and getting "all circuits are busy now."

 

[#1eeyoregirl]

Trust me I know it is frustrating but just keep trying!! After being on hold for 8 hrs yesterday with no resolution and on hold this morning for 2 hrs, thanks to the amazing people on this board I called the 7866#. Yes I had to call over 50 times, but once I got through someone picked up almost immediately and was able to change us from AKL to CR for our trip in 3 weeks.

 

[TropicalDIS]

2 hours 50 minutes on hold. No human contact yet. Just thought I’d update in case others were losing hope too.

you got silence on your end?

 

[wendow]

I just called the TA line. It's for my personal reservation for July. You can't even get into the hold queue!! They just say they have closed the phone line for now

I wasn't able to call yesterday because we had family visiting for literally one full day and that was yesterday so wasn't gonna sit on the phone all day.

 

[constanze]

Done!! **Happy dance** Originally, I had 2 rooms at GF (garden view outer building) July 18-26. I was asked if I was fine moving to a villa, of course I am. She gave me options of BayLake 2bdrm, Kidani 2bdrm, Boulder Ridge 2bdrm, Copper Creek 2bdrm, TreeHouse, and Riviera 2bdrm pref view.

I took Riviera, mainly because I need at least 5 beds and it doesn't have a sofa bed as one of those 5. It also saved me close to $1000. I'm happy and it's all done.

Similar change to you! We’ll be there similar dates as well— July 19th-26th—never stayed there before, have you? see you there!