Walt Disney World SWAN, DOLPHIN & SWAN RESERVE RESORTS Information & Questions

[jojohorti]

Has anyone had luck booking last minute stays? I'm looking for this weekend...marriott website says they have availability, but when I click on the rate it says no availability. Ugh!

 

[SteveH]

Does Bell Services accept grocery deliveries? I plan on using Publix / Instacart? Is there a fee? TIA

From the SwanDolphin FAQ & Feedback, they have updated it to be clear now;
Delivery of Packages For Our Guests

Please note the Walt Disney World Swan and Dolphin accepts packages for our guests, however we are unable to accommodate any deliveries that require refrigeration of any kind.

 

[SteveH]

Has anyone had luck booking last minute stays? I'm looking for this weekend...marriott website says they have availability, but when I click on the rate it says no availability. Ugh!

Try calling direct and ask for in-house reservations. Never know what they might have being held back.

 

[Gitelfor]

Has anyone had luck booking last minute stays? I'm looking for this weekend...marriott website says they have availability, but when I click on the rate it says no availability. Ugh!

Unless you need to book with points, there is one room showing available at the Swan for two nights, 10/09-10/11, reserving through www.hotels.com. It looks like the nights of 10/11 and 10/12 are sold out. Just like Disney does quite often, the Swan and Dolphin may place a minimum two night stay, during periods of high demand.

I found a non-refundable room at the Dolphin for one night, Oct 9, through www.trip.com, as well.

Both rooms were available at the time I checked, but of course are subject to availability at time of search.

 

[PrincessMer]

I just booked a last minute stay for 2 weekends from now. I should be able to link my confirmation number to my disney app, right? It isn't working but maybe I just need to wait a day or so?

 

[TexanInTheMidwest]

I just booked a last minute stay for 2 weekends from now. I should be able to link my confirmation number to my disney app, right? It isn't working but maybe I just need to wait a day or so?

It can take a couple of days - I've done several trips this year staying at the Dolphin and sometimes it links within 12 hours and other times I've had to call.

Make sure the name on the reservation exactly matches at least one person in your MDE. If you can't get it to link, call Disney and they will link it for you. This is more important now that Swan/Dolphin folks get early morning access and late night hour access - and you can show it in your MDE as one way to gain access.

 

[Dan Murphy]

From the SwanDolphin FAQ & Feedback, they have updated it to be clear now;
Delivery of Packages For Our Guests

Please note the Walt Disney World Swan and Dolphin accepts packages for our guests, however we are unable to accommodate any deliveries that require refrigeration of any kind.

Additionally........

GROCERY DELIVERIES (Amazon, Instacart, Shipt, etc.): Guests are encouraged to schedule grocery deliveries when they will be available to receive items from the delivery driver. When guests are not present to receive deliveries from the delivery driver, 11th Hour will receive and hold grocery items until picked up or delivery is requested by the guest. Package handling fees apply to all items received and held by 11th Hour as listed on the previous page. Refrigeration is not provided. 11th Hour and the Swan and Dolphin Resort are not responsible for damaged or unusable perishable items.

PACKAGE HANDLING FEES: Package handling fees are in addition to the cost of shipping and are charged on a per package basis. Handing fees apply to both inbound and outbound shipments and may be applied to your guest room, master account, credit card, or cash. Weights are rounded up to the next whole number. Letters $ 4.00 .1 – 1 lbs. $ 5.00 2 – 10 lbs. $ 10.00 11 – 20 lbs. $ 15.00 21 – 30 lbs. $ 20.00 31 – 60 lbs. $ 25.00 61 – 80 lbs. $ 30.00 81 – 99 lbs. $ 35.00



My bolding

See Steve's post below for further clarification.

 

[SteveH]

@Dan Murphy @xfiles3010 It seemed very confusing so I reached out to S/D direct and asked if there was a fee for grocery deliveries. Their reply was "Yes, for grocery deliveries are accepted complimentary, they just cannot be perishable items." So appears that the fee is only for business deliveries, at least for now

 

[Dan Murphy]

@Dan Murphy @xfiles3010 It seemed very confusing so I reached out to S/D direct and asked if there was a fee for grocery deliveries. Their reply was "Yes, for grocery deliveries are accepted complimentary, they just cannot be perishable items." So appears that the fee is only for business deliveries, at least for now

I added a note to my post above, Steve.

What are they going to do, go through the bags/boxes to see if there are perishables?

Seems like so many things are confusing at S/D/R now.

 

[SteveH]

@Dan Murphy - I agree - I get the feeling some of their new website was done internally and not by a team that reads and proofs things a few times. I've emailed them about some errors and never seen them changed so I've given up.

I would assume that if it's going to a registered guest it's all good, which is really how it should be for any packages or groceries. I never understood or liked the policy of charging for deliveries, but I do understand about not accepting perishables too.

 

[Dan Murphy]

@Dan Murphy - I agree - I get the feeling some of their new website was done internally and not by a team that reads and proofs things a few times. I've emailed them about some errors and never seen them changed so I've given up.

I would assume that if it's going to a registered guest it's all good, which is really how it should be for any packages or groceries. I never understood or liked the policy of charging for deliveries, but I do understand about not accepting perishables too.

If it were me, I think I still would prefer to meet the delivery in the lobby, as you and I both have done before.

Maybe they have farmed out to Disney IT.

 

[Gitelfor]

Additionally........

GROCERY DELIVERIES (Amazon, Instacart, Shipt, etc.): Guests are encouraged to schedule grocery deliveries when they will be available to receive items from the delivery driver. When guests are not present to receive deliveries from the delivery driver, 11th Hour will receive and hold grocery items until picked up or delivery is requested by the guest. Package handling fees apply to all items received and held by 11th Hour as listed on the previous page. Refrigeration is not provided. 11th Hour and the Swan and Dolphin Resort are not responsible for damaged or unusable perishable items.

PACKAGE HANDLING FEES: Package handling fees are in addition to the cost of shipping and are charged on a per package basis. Handing fees apply to both inbound and outbound shipments and may be applied to your guest room, master account, credit card, or cash. Weights are rounded up to the next whole number. Letters $ 4.00 .1 – 1 lbs. $ 5.00 2 – 10 lbs. $ 10.00 11 – 20 lbs. $ 15.00 21 – 30 lbs. $ 20.00 31 – 60 lbs. $ 25.00 61 – 80 lbs. $ 30.00 81 – 99 lbs. $ 35.00



My bolding

Though I’ve walked past the Business Center so many different times, I never realized it was called “11th Hour.”

 

[Dan Murphy]

Though I’ve walked past the Business Center so many different times, I never realized it was called “11th Hour.”

11th Hour

 

[SteveH]

@Gitelfor Same here, but looks like's been a long relationship I just always assumed it was an in-house company until they linked to the PDF in the FAQ section I'd never heard of them. Sadly never had a conference at SwanDolphin either... though I'm pushing one group to meet there

 

[buzz1fan]

Has anyone here ever booked with a third party such as Expedia? Did the reservation connect okay in MDE. Thinking of adding one night for late hours at MK Xmas week.

 

[xfiles3010]

Though I’ve walked past the Business Center so many different times, I never realized it was called “11th Hour.”

Where is the business center located?

 

[Gitelfor]

Where is the business center located?

 

[Lewisc]

@Dan Murphy @xfiles3010 It seemed very confusing so I reached out to S/D direct and asked if there was a fee for grocery deliveries. Their reply was "Yes, for grocery deliveries are accepted complimentary, they just cannot be perishable items." So appears that the fee is only for business deliveries, at least for now

The written information says grocery deliveries are to the business center and are subject to fees. I'd either meet the delivery driver or be prepared to pay the fee. I don't think saying Steve on the internet said the hotel would accept without charge would carry any weight if your delivery winds up in the business center YMMV

 

[phoenixconfidential]

The written information says grocery deliveries are to the business center and are subject to fees. I'd either meet the delivery driver or be prepared to pay the fee. I don't think saying Steve on the internet said the hotel would accept without charge would carry any weight if your delivery winds up in the business center YMMV

Dang! This was the approach I was going to use "Yes, I'm not paying for that b/c Steve said there wouldn't be. Steve who? Oh, he's on the Dis Boards..."

 

[Lewisc]

Dang! This was the approach I was going to use "Yes, I'm not paying for that b/c Steve said there wouldn't be. Steve who? Oh, he's on the Dis Boards..."

or just shot a copy of your bill to Steve.

We're not talking about a nominal fee. A case of water could cost $20. Add the cost of the water and a possible tip to bell services. The resort fee covers 2 bottles of water a day and posters have said, within reason, S/D will give you additional water.