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Very sorry. Hopefully they come back. I just got back and the poor condition of things stood out for me. I actually had never had more than 1 breakdown per trip. This time I was only there 24 hours and had 4 breakdowns including my first evacuation. That also doesn't include little things...

Multiple people recommended I follow up with this via email and submit. As a FYI, I received the following response. It was received promptly and seems clear that my feedback was received. While I can't say I am excitedly planning my next trip, I am hopeful that the bitter taste will fade...

I very much hope you have a more magical trip next month.

I do have one correction to make in my wife did have a wonderful conversation with one cast member in the guest shop who was very nice and asked her about her stay. While my wife did notice the same unfortunate series of events, I did want to acknowledge that my wife did meet one amazing cast...

In 1974 I took my first trip to Walt Disney World with my parents and it has been a source of many happy trips. This is the first time I am have returned truly disappointed. There were certainly moments of fun and joy this time, but those were sapped by malfunctions, moments of frustration...

It is a very interesting observation about the princesses, and I wonder if it is a specific marketing perception decision? There have been times where the perception about Disney World is it is dominated by princesses and where Universal is Marvel superheroes. Therefore the sweet spot for...

I think there is still a great opportunity for Disney to bounce back with lots of positives. They are taking a lot of lumps and bad press for unfavorable moves in a slow period, but they are ramping things up in preparation for the 50th. They still have a wealth of popular service offerings to...

Honestly the unfortunate changes to lunch and breakfast really impacted how I view this restaurant. I understand it was not necessarily by choice, but I really did like the previous version.

oh rats. Staying there 9/22. maybe they will get the monorail open a few days early. I know that early is note exactly what Disney does, but I can dream. :)

Sorry. I get terminology confused. The Paid Lightning Lane Access to attractions. Instead of everyone getting Fastpass line access, most will get it via buying genie+, and then some will get extra Lightning Lane Access by an additional purchase. Will the sum total of Lightning Lane riders in...

Honestly it is difficult for me to predict without seeing how the market reacts. What percentage of people will buy Genie+? What percentage will buy LL Instant Access? Most importantly, what will wait times look like. I very much expect to buy genie+, but what will it look like if 80% buy...

Well but they can get their purchases ones first, and I can imagine they may sell out, or at minimum make off site take later in the day slots

Not really. It is giving a bite of a sandwich to a starving man. You don't know how much it will cost or when it will start. The tidbit is better than nothing, but the disturbing "later this year" makes it sound like not close to being reality either. The part they gave us I can live with...

More info later this year unfortunately makes it sound a long way off. $15 is not too bad but it depends on how much the other rides cost.

It is also not the system they have in hand. Maybe it would be a trivial change? Maybe not. At minimum, you would need to perform analysis on where all the system would be impacted to make it "day of". You would have to make those code fixes. You would have to evaluate operational impact of...

Very sorry, and understand. Hopefully the combination of old stuff returning and new system it will continue to improve.

I tend to believe Remy's rumors that Disney got caught a little off guard, and they got caught in no-man's land this summer. I don't think that they were/are intentionally withholding Genie. I think they are/were just finishing testing a very complex piece of software. They likely were too far...