I've dealt with Amy at wegoshop, and am sending my order to her tonight actually (for our march trip). She advised that they plan on arriving about 2-3 hours after your arrival time (in our case, arrival in Orlando intn'l). They will call you, if your room is ready, they'll deliver right to your room, if not, they'll meet you at bellhop with groceries, to store in commercial fridges or wait til room is ready. Double check with them, and get on their schedule. She told us 4-6 weeks ahead of arrival.