Please tell me the check-in process isn't always this bad!
We got to SSR (for our first trip 'home') around 9am on Friday, May 25th. The lady behind the check-in desk informed us that our room was already ready so we were thinking "Woohoo!". Figured that we'd be able to be at one of the parks in an hour. Boy were we wrong!! We were using the DDP this trip and somehow our oldest ds (5) was left off of the DDP, even though he was on our room ressie, so we had to add him. We were stayin for three days so we should have been getting 9 credits for TS, CS & Snack. The lady told us that we had 6, 6 and 9 credits. Not sure what math she was using but we were figuring that we were supposed to have 9,9, & 9 credits. Along came a manager after about 30 mintues, I guess the "we feel thrilled to be here" look had worn off of our faces by that time. The manager says that we should have 6 credits because we were checking out on Sunday. Our ressie was to go through Monday so we had another problem right off the bat. The manager fixes it and after at least 45 minutes we head to our room.
We get to our room and the carpets are in the process of being cleaned. Another manager was walking around at that time and stops to see how we are doing. We tell him that we are just happy to finally be checked in but we might have to come back to put our stuff in the room. Luckily the carpets were done in about five minutes so keeping two young children occupied in the hall wasn't that much of a chore.
Finally get in the room and despite the almost overwhelming smell of carpet cleaner we were very very happy to be in the room. The room was very clean and we had a nice view out of the back of a little courtyard and we could see a little bit of DTD through the trees & shrubs.
After unpacking we head back up to AP to check out using the DDP (we are DDP newbies). Buy a bag of white cheddar popcorn (great deal for a snack credit!) and when we got our reciept back it said we had five snack credits left. Again we go back to the funny math - 3 days should equal 9 snack credits.... check-in gave us 5 credits for 3 days. Head back up to the front desk to get the DDP straightened out... another 15 minutes and we are finally ready to head to a park.
We loved the DDP except running into the problem that some of the snack vendors in the parks said that their machines weren't working properly so we had to pay OOP instead of being able to use the DDP. Ate entirely too much during our trip, but liked the DDP and will more than likely use it again in October.
I am hoping that our bad check-in was more or less an isolated experience and that next time we check-in that it'll take less than an hour, preferably fifteen minutes or less. After being in a car for six hours the kids, and us, are ready to hit the parks at full speed.
Clarification:
We were there for three nights and should have been getting 9 total credits per person (3 TS, 3 CS, & 3 Snacks). The lady checking us in was saying that we were going to have 6 total credits per adult and 9 total credits for our ds. After we bought the first snack the receipt said we had 5 snack credits total left (should have been 8 after one purchase). Other than that glitch and the long check-in time it was a great first DVC experience.
We got to SSR (for our first trip 'home') around 9am on Friday, May 25th. The lady behind the check-in desk informed us that our room was already ready so we were thinking "Woohoo!". Figured that we'd be able to be at one of the parks in an hour. Boy were we wrong!! We were using the DDP this trip and somehow our oldest ds (5) was left off of the DDP, even though he was on our room ressie, so we had to add him. We were stayin for three days so we should have been getting 9 credits for TS, CS & Snack. The lady told us that we had 6, 6 and 9 credits. Not sure what math she was using but we were figuring that we were supposed to have 9,9, & 9 credits. Along came a manager after about 30 mintues, I guess the "we feel thrilled to be here" look had worn off of our faces by that time. The manager says that we should have 6 credits because we were checking out on Sunday. Our ressie was to go through Monday so we had another problem right off the bat. The manager fixes it and after at least 45 minutes we head to our room.
We get to our room and the carpets are in the process of being cleaned. Another manager was walking around at that time and stops to see how we are doing. We tell him that we are just happy to finally be checked in but we might have to come back to put our stuff in the room. Luckily the carpets were done in about five minutes so keeping two young children occupied in the hall wasn't that much of a chore.
Finally get in the room and despite the almost overwhelming smell of carpet cleaner we were very very happy to be in the room. The room was very clean and we had a nice view out of the back of a little courtyard and we could see a little bit of DTD through the trees & shrubs.After unpacking we head back up to AP to check out using the DDP (we are DDP newbies). Buy a bag of white cheddar popcorn (great deal for a snack credit!) and when we got our reciept back it said we had five snack credits left. Again we go back to the funny math - 3 days should equal 9 snack credits.... check-in gave us 5 credits for 3 days. Head back up to the front desk to get the DDP straightened out... another 15 minutes and we are finally ready to head to a park.
We loved the DDP except running into the problem that some of the snack vendors in the parks said that their machines weren't working properly so we had to pay OOP instead of being able to use the DDP. Ate entirely too much during our trip, but liked the DDP and will more than likely use it again in October.
I am hoping that our bad check-in was more or less an isolated experience and that next time we check-in that it'll take less than an hour, preferably fifteen minutes or less. After being in a car for six hours the kids, and us, are ready to hit the parks at full speed.
Clarification:
We were there for three nights and should have been getting 9 total credits per person (3 TS, 3 CS, & 3 Snacks). The lady checking us in was saying that we were going to have 6 total credits per adult and 9 total credits for our ds. After we bought the first snack the receipt said we had 5 snack credits total left (should have been 8 after one purchase). Other than that glitch and the long check-in time it was a great first DVC experience.
