osugrad148
Earning My Ears
- Joined
- Dec 28, 2001
We booked our two nights at the PBH about two months ago on the Lowes website. We are Lowes members. We paid $239 a night for the bed and breakfast package which includes a buffet for 2 people each morning at the Trattoria. Our room was supposed to be a deluxe, 2 queens, pool view. I had the print out confirming this and called a week before we left to double check. The reservationist said all was well and then went on to tell us how nice our deluxe room was, how great the bathroom is, how wonderful the pool view is. I was so excited.
Flash forward to check in. They were "out" of deluxe rooms and in fact they only have one room in the entire hotel left with two queen beds (we are a family of 5). She basically informed me that I never booked a deluxe room and I should be happy with our garden view as we are so lucky to get two beds and she is putting families of six in king rooms. I pull out my paper and hand it to her with the deluxe room booking on it and she just says oh, I'll go get the manager. So the manager said she could discount the room for me to $179. I was in a state of disbelief, I had been really excited about my stay here and was secretly hoping for an upgrade not a downgrade, not one or two bumps, but all the way to the bottom! She said she's sorry but there is nothing they could do. So then she offered $159 (tax included) a night and threw in buffets for the whole family. I took it and we ended up loving the room, I just came into the situation with other expectations. Had we not known about the deluxe room, I would have been thrilled with our garden room.
Our stay at Universal was wonderful and the front of the line was worth the hotel rate itself. The breakfast buffet was great and had a wide variety of foods to choose from. The check in lady made a big deal about our welcome amenity, but we never received it despite calling three times, nor did we receive our Kids Love Lowes amenity.
Check out was kind of a pain since they never changed the rate and I was charged the full amount, after 20 minutes or so they adjusted it.
They told me to avoid this in the future that I needed to check in earlier in the day, we got there about 5 pm after driving in from Ohio. She also offered me a new room for the next day, but for just one night it didn't seem worth it to change.
Flash forward to check in. They were "out" of deluxe rooms and in fact they only have one room in the entire hotel left with two queen beds (we are a family of 5). She basically informed me that I never booked a deluxe room and I should be happy with our garden view as we are so lucky to get two beds and she is putting families of six in king rooms. I pull out my paper and hand it to her with the deluxe room booking on it and she just says oh, I'll go get the manager. So the manager said she could discount the room for me to $179. I was in a state of disbelief, I had been really excited about my stay here and was secretly hoping for an upgrade not a downgrade, not one or two bumps, but all the way to the bottom! She said she's sorry but there is nothing they could do. So then she offered $159 (tax included) a night and threw in buffets for the whole family. I took it and we ended up loving the room, I just came into the situation with other expectations. Had we not known about the deluxe room, I would have been thrilled with our garden room.
Our stay at Universal was wonderful and the front of the line was worth the hotel rate itself. The breakfast buffet was great and had a wide variety of foods to choose from. The check in lady made a big deal about our welcome amenity, but we never received it despite calling three times, nor did we receive our Kids Love Lowes amenity.
Check out was kind of a pain since they never changed the rate and I was charged the full amount, after 20 minutes or so they adjusted it.
They told me to avoid this in the future that I needed to check in earlier in the day, we got there about 5 pm after driving in from Ohio. She also offered me a new room for the next day, but for just one night it didn't seem worth it to change.