I have eaten there three times, here are my reviews:
First time-party of 6 (4 adults, two 6 year olds)
I ordered the avocado wrap sandwich thing, DH got the Triple Double, we were seated outside (under a people heater) and our service AND food was fabulous!! The chicken tortilla soup is bland and the clam chowder is spicy (so says my mom, at least! LOL) but everything else got rave reviews.
Second time-party of 2 adults
We were seated in the quiet restaurant section, I got the shrimp fettucini alfredo and my friend Nancy got the BBQ breast of chicken, food was EXEMPLARY! Service was soooo fabulous-our drinks never got less than half full, we got dessert to go (Peppermint Patty Brownie), I cannot rave about this trip enough. The alfredo sauce was the best I had ever had (and I eat a lot of fet. alf. LOL!) and the BBQ chicken was perfect.
Third time-party of 4 (2 adults, one 6 yr. old, one 2 yr. old)
I got the seafood alfredo again, we were seated in the noisy section (LOL) with the huge TV and the recliners down below. This was a baaaaad trip. Food was nasty (I sent mine back and then took kids back to hotel to swim, they STILL charged me for my inedible food), it was very very loud and the service was terrible. 20 minutes to get our drinks, over 30 to get our food, just wasn't the right time to be there (was a Tuesday, thought we would be safe-HAHA on that!).
In all, 2 out of 3 times is actually pretty good. We are going there again in February and if it is bad that time, I will probably give up. If you want quiet, ask for outside or the restaurant side but there may be a wait for the restaurant part.
Hope that helps!!!!