nisiemouse
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- Joined
- Oct 1, 2001
This happened to us twice. We arrived early am not expecting the room to be ready but wanted to get our keys for FOTL. They told us our room was ready but as the bellman took us to our room there were people sleeping in there. He made the remark that this occasionally happened and was very apologetic. Back to the front desk we went and given a new room number but told we needed to come get new keys when we returned from the park. We went back to the desk about 4:30 pm and I explained nicely what had happened and that I needed to pick up my new keys. They gave me the original room and I nicely told her that I did not think this was correct. I was told "You're fine." We went to the room, knocked, our keys opened the door and it was clearly occupied bags all over the floor. We went back to the desk and politely asked to see the manager. We just wanted things straightened out quickly so we could get two tired kids in their room and did not want to make the walk back to the desk again. We were placed in the new room # we were expecting.
Even though we had a rough start to our stay at PBH we would go back. We loved the beds, the pool, etc. It is a beautiful hotel.
I would not do the Universal parks without FOTL. It is truly worth staying at an onsite hotel.
Just wondering if anyone else has had this experience.
Even though we had a rough start to our stay at PBH we would go back. We loved the beds, the pool, etc. It is a beautiful hotel.
I would not do the Universal parks without FOTL. It is truly worth staying at an onsite hotel.
Just wondering if anyone else has had this experience.