Response from Starbucks:
Hello Wendy,
Thank you for contacting Starbucks. I just finished reading your email and appreciate you taking the time to share your concerns with us.
Wendy, I apologize for the fact that you did not receive the Stars for the purchases that you made with Chase Pay. I understand how frustrating this may be. I could see your account and I saw that the Stars were added successfully onto your account and that now you have Gold status, my recommendation is to refresh your account in order to see them.
Now, as part of the benefits you receive with your gold account, every time you reach 125 stars you will be able to redeem a Reward and get a free drink or food item.
In addition to this, you will receive a personalized gold card in the mail. It can take up to six weeks for your personalized Gold card to arrive. If it does not arrive by that time, please let us know and we can issue a replacement. However, you can still earn Stars and Rewards by continuing to use any Starbucks Card registered to your Gold Level account.
Thanks again for writing us. If you ever have any questions or concerns in the future, please don't hesitate to get in touch!
Have a nice day!
Sincerely,
Adrian L.
Starbucks Customer Care
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What?? How does one refresh an app? I have closed it and re-opened it multiple times and swiped down? Still same 34 stars I had before. I have checked the desktop site multiple times. Same stars. My account does say I'm gold and if you go into the history, it says I earned 300 stars. But nothing about any extra rewards. Says I need to earn 266 stars by 3/17/19 for another year of Gold.
Am I missing something?