Rae--The girl that did my manicure was an absolute doll. But she's also not actually in the spa, but rather the salon.
But the surial attendent was so fast with everything that we didn't understand half of what she told us and she was gone before we could ask questions. We weren't looking for private adult time, just a relaxing experience, so a couple extra minutes wouldn't have mattered to us.
The massuese was OK, but yes, aloof.
They certainly weren't rude, but just not "next door neighbor friendly" like many of the other cruise staff. I wonder if Steiner gives them a code of conduct that expects them to be professional and cordial, but not particularly friendly.
The girl at the reception desk was the only person I thought was cool bordering on rude. I was in the spa three times on three seperate days, and she was never what I would consider even remotely cheery.
Anne