Esmerelda
DVC'r 10/04/Dis Veteran
- Joined
- Aug 19, 1999
Hey gang,
You may or may not remember me from last fall. I am the poor soul that booked the special for "the southern states bordering Florida" (live in GA) but when we got there was told that we could not take advantage of the special because no notation was marked on our reservation??? Anyhow, to make a long story short, I wrote a letter just last week to the manager of the Hard Rock Hotel and told him how disappointed we were for the way we were done when we booked the promotion but yet were told we could not take advantage of it last November. (they are now supposedly running the same promotion again?)
I received a phone call from a very nice gentleman today who apologized several times for the mass confusion last year but really offered nothing more. I guess I was lucky that they did call. He did leave me his name and number and told me that when I rebook for this summer (I told him we wanted to come back again but were afraid we would have the same scenerio again) to give him a call and he would be sure there were notes on the reservation. (I have no clue as to what notes he is talking about but anyhow.......I guess I tried)
My question is: there will be five of us this trip....would 5 fit into a kidsuite? or should we just book 2 rooms? There are 3 boys in our family (two bigger ones). Is there only one bathroom in a kidsuite at HRH?
Thanks for all help,
E
You may or may not remember me from last fall. I am the poor soul that booked the special for "the southern states bordering Florida" (live in GA) but when we got there was told that we could not take advantage of the special because no notation was marked on our reservation??? Anyhow, to make a long story short, I wrote a letter just last week to the manager of the Hard Rock Hotel and told him how disappointed we were for the way we were done when we booked the promotion but yet were told we could not take advantage of it last November. (they are now supposedly running the same promotion again?)
I received a phone call from a very nice gentleman today who apologized several times for the mass confusion last year but really offered nothing more. I guess I was lucky that they did call. He did leave me his name and number and told me that when I rebook for this summer (I told him we wanted to come back again but were afraid we would have the same scenerio again) to give him a call and he would be sure there were notes on the reservation. (I have no clue as to what notes he is talking about but anyhow.......I guess I tried)
My question is: there will be five of us this trip....would 5 fit into a kidsuite? or should we just book 2 rooms? There are 3 boys in our family (two bigger ones). Is there only one bathroom in a kidsuite at HRH?
Thanks for all help,
E