My dd wanted to purchase a cell phone with Sprint as her provider. As we have no area store, we went to Radio Shack. She had researched what she wanted ahead of time and had called to check on the deposit amount. I went in, in the beginning with her but was given the brush off by the manager. I left and my dd caught up to me in the mall. Instead of the $125-200. she planned to spend she ended up spending $300.
My husband and I went over this with her, and she had a reason for each additional purchase, given to her by the sales person.
We chalked it up to being sold by a pro sales person and gave her a talk about this. It happens to all of us at one time when we are young, and thought it was a good lesson for her to learn.
However, we have since found out that the sales rep was dishonest.
Sold, one headset, because they told her it was the state requirement. (not true, also her phone has hands free). Also, since they had a special she might as well buy 3 accessories since one would be free and she already had to buy the headset. Total cost $60.
They told her the phone was only warrantied for 60 days and she had better purchase the extended warranty. Untrue - Sprint warranties all of the phones for one year.
Total cost $50.
They talked her into an upgraded phone by telling her the extra $50. would be given as a rebate. There is a $100. instore rebate and then the $50. rebate making the phone free. They printed her a second receipt and circled the areas where she should fill out for the rebate and where she should sent it. Untrue again as Sprint does not allow you to take the second rebate if you took the first. Here my dd was waiting every day for her refund check.
Total cost $50.
I am disgusted. I went to the store manager who sold the phone and she was just plain rude. I went over her head to the district mgr. about the rebate. He says it states on the rebate form she isn't eligible and she should have read it. I am beyond angry. I can't believe I bought 10 zip-zaps from this place plus some other stuff.
My husband and I went over this with her, and she had a reason for each additional purchase, given to her by the sales person.
We chalked it up to being sold by a pro sales person and gave her a talk about this. It happens to all of us at one time when we are young, and thought it was a good lesson for her to learn.
However, we have since found out that the sales rep was dishonest.
Sold, one headset, because they told her it was the state requirement. (not true, also her phone has hands free). Also, since they had a special she might as well buy 3 accessories since one would be free and she already had to buy the headset. Total cost $60.
They told her the phone was only warrantied for 60 days and she had better purchase the extended warranty. Untrue - Sprint warranties all of the phones for one year.
Total cost $50.
They talked her into an upgraded phone by telling her the extra $50. would be given as a rebate. There is a $100. instore rebate and then the $50. rebate making the phone free. They printed her a second receipt and circled the areas where she should fill out for the rebate and where she should sent it. Untrue again as Sprint does not allow you to take the second rebate if you took the first. Here my dd was waiting every day for her refund check.
Total cost $50.
I am disgusted. I went to the store manager who sold the phone and she was just plain rude. I went over her head to the district mgr. about the rebate. He says it states on the rebate form she isn't eligible and she should have read it. I am beyond angry. I can't believe I bought 10 zip-zaps from this place plus some other stuff.
