We just got back from HHI. For three straight days, we had trouble with our keys not working. It was a pain to climb two flights of stairs (especially since my DH needs double knee replacement) and then to not be able to get into our room. We did not complain, but politely asked for the problem to be fixed. They sent engineers who took the lock completely apart and could find nothing wrong with it. Each day after they worked on it, the keys would work, only to stop working by the afternoon. Finally, after the third day, they just replaced the whole lock, and there were no problems after that. They told us they would be back with a form of compensation. They returned with a gift bag with plastic water bottles, peanuts, mints, and a bottle of wine. I found it strange that they would give peanuts when so many people are allergic and alcohol when so many people don't drink, including us. So the gift bag was pretty worthless for us. They also gave us free meals at the counter service restaurant. That was a nice gesture, but we had already purchased all our groceries for the week, so we ended up throwing out food. Several years ago, we had a dirty villa, and they had us out of our villa for a whole afternoon while they did a full cleaning, and we also received a $100 Disney GC. I loved that compensation! But it just goes to show you that it's different each time. Now, if I couldn't use the balcony at HHI for several days, they would be giving me all my points back! That's the whole reason I go to Disney's HHI Resort!