Points Rented, now I am stuck with the bill!

[Brian Noble]

So how do they charge us for the bill?

Two reasons.

One: the DVC master agreement says that you're responsible for anyone staying on your points.

Two: Disney has leverage with you, namely the future use of your points.

Pretty simple, really.

 

[Sabor]

How are we held liable, just because they are using our points? Disney allowed this person to charge items to the room. I didn't say he could. That person has the fault, he signed the agreement at the front desk right? So how do they charge us for the bill? Doesn't seem right even though they just stayed there using our points.

I guess I will never rent, just transfer points to another DVC person. Liability should be on the person using the room, the resort and all its services. JW

Legally -- You shouldn't and if a case like this was ever taken to court Disney would lose. The problem is the amount of expense wll always outweigh the amount lost, so it will never go to court. Remember that Disney puts a limit on the room charge and once it exceeds it they run the card, if it is denied future charges would be cut off , it is accepted the balance on the room goes to zero -- so at most a renter could get away with is I believe $1500.

Regardless of Disney's language of the owner' s responsibiliy , Disney allowed the room charge, took the card and put the hold on as collateral, had the card holder sign the agreement, made various sales to the individual who presented the card. The owner's responsibilty would be held up for damages caused by a renter in a court of law but not in this case.

The problem is they will never be challenged because they can hold your account hostage and it would not be cost effective to fight it.

 

[iloveokw]

Hasn't anyone noticed that the OP has not posted to this thread.....

troll.........

 

[crisi]

Hasn't anyone noticed that the OP has not posted to this thread.....

troll.........

Its also possible he's been away from the internet - he doesn't look like he is a DIS Addict to start with. Its possible he got an answer - and one he didn't want to hear - and therefore has no real reason to post back - no one has posted any simple solution to getting his money back - there are no magic words with Disney Accounting that will free up his account. Its possible he really doesn't want to deal with all the "well, you rented your points without understanding the risk, you deserve what you get" subtext in some of these posts.

 

[jade1]

We just got back and they messed ours up as well. Not a renting scenario so not meant to hijack-just to show the front desk is "not all there". BIL and DW put his CC down to charge against their 2 room keys only-we chose not to charge on our room keys. Anyway we each purchased some hoppers (I used a check card). Sure enough when we got home I had $800 on my check card and BIL had $0 on his CC that was "tied" to his room keys.

 

[mopee3]

I assume the reservation was in your name hence you are responsible for ALL charges on the room. Nobody’s card except yours will be charged, no matter what you tell them, because you are the one responsible for the room. If you stop in the night before you leave they will separate the charges by room key and the others can pay their charges at that time.
If you realize this at the time of check in you will save yourself a lot of hand wringing. They will at check in separate DDP and each person can pay their part on their cc, but be aware you are held responsible for all charges to the room.

If you don't leave a cc then Disney will hunt you down and string you up and shake you down. Oh that last sentence was a lot of fun.


Moe

 

[CarolAnnC]

We just got back and they messed ours up as well. Not a renting scenario so not meant to hijack-just to show the front desk is "not all there". BIL and DW put his CC down to charge against their 2 room keys only-we chose not to charge on our room keys. Anyway we each purchased some hoppers (I used a check card). Sure enough when we got home I had $800 on my check card and BIL had $0 on his CC that was "tied" to his room keys.

As the PP stated, you can only have one credit card on the room account for all purchases. Any division of the monies has to be done among yourselves. So all room keys for one villa will be charged to one card. Hope this helps explain...

 

[Tinkerbellcrafter]

I'm a little confused...when we (dh and i) tie a cc to our room and make charges to it during our stay, an envelope appears on our door with the summary and the charge is already pending on our cc. How could the number not be valid and someone didn't verify that at the front desk BEFORE the renter checked out?

 

[jade1]

As the PP stated, you can only have one credit card on the room account for all purchases. Any division of the monies has to be done among yourselves. So all room keys for one villa will be charged to one card. Hope this helps explain...

Kind of, he left his CC only and they tied that to his room keys-period, he even had to sign a paper. After that, I bought some hoppers with my check card-that's it, nothing to do with room charging. But for some reason they kept my card and then tied it to his room keys.

Edited for Mopee-that may be what happened-even though she never asked for my CC on checkin, the ressie was in my name. If I had not purchased my hoppers there (and just got them at MK), this could not have happened-because they would not have any of my cards. Maybe they batched the charges (seemed to be what they did) and then went to charge a card and opted for the one with my name.

 

[WilsonFlyer]

Two reasons.

One: the DVC master agreement says that you're responsible for anyone staying on your points.

Two: Disney has leverage with you, namely the future use of your points.

Pretty simple, really.

Exactly.

 

[WilsonFlyer]

Kind of, he left his CC only and they tied that to his room keys-period, he even had to sign a paper. After that, I bought some hoppers with my check card-that's it, nothing to do with room charging. But for some reason they kept my card and then tied it to his room keys.

Edited for Mopee-that may be what happened-even though she never asked for my CC on checkin, the ressie was in my name. If I had not purchased my hoppers there (and just got them at MK), this could not have happened-because they would not have any of my cards. Maybe they batched the charges (seemed to be what they did) and then went to charge a card and opted for the one with my name.

(I'm late to this thread. Given that...)

You probably have a case against an illegal charge to your CC, then. After all, you only authorized charging your tickets. You might even be able to claim some damages if you could prove that the excess charges damaged you financially somehow. You'd have to consult an attorney to find out. I'm not one.

I do know this. This is a classic example of possibly winning the battle and still losing the war. DVD has you by the... See above. ^^^^

 

[WilsonFlyer]

Kind of, he left his CC only and they tied that to his room keys-period, he even had to sign a paper. After that, I bought some hoppers with my check card-that's it, nothing to do with room charging. But for some reason they kept my card and then tied it to his room keys.

Edited for Mopee-that may be what happened-even though she never asked for my CC on checkin, the ressie was in my name. If I had not purchased my hoppers there (and just got them at MK), this could not have happened-because they would not have any of my cards. Maybe they batched the charges (seemed to be what they did) and then went to charge a card and opted for the one with my name.

It is illegal now for retailer computer systems to retain CC numbers once the financial transaction is complete.

Something don't smell right.

 

[jade1]

It is illegal now for retailer computer systems to retain CC numbers once the financial transaction is complete.

Something don't smell right.

Yea it was weird, but at least it was with my BIL-who was great about it and wrote me a check on the spot-unlike this poor renter.

 

[DBBN]

As other posters have pointed out, this issue has been discussed here at length several times over the years and I expect we'll continue to see recurrences from time to time.

In July 2005, DisBoards member “Duckfan-in-Chicago” posted a response he received from DVC concerning their policy on this matter. Post 225 on this thread. It seems clear that (in 2005 at least) a member was NOT responsible for charges of a guest who was staying on a reservation using a member’s vacation points.

Makes me wonder if there was a change in the policy to what the OP is being told or if this is yet another example of inconsistent Disney administration? My guess - the July 2005, policy is still in effect.

 

[Coach81]

Renting points is always risky. I wish you good luck in this situation.

 

[kimberh]

As other posters have pointed out, this issue has been discussed here at length several times over the years and I expect we'll continue to see recurrences from time to time.

In July 2005, DisBoards member “Duckfan-in-Chicago” posted a response he received from DVC concerning their policy on this matter. Post 225 on this thread. It seems clear that (in 2005 at least) a member was NOT responsible for charges of a guest who was staying on a reservation using a member’s vacation points.

Makes me wonder if there was a change in the policy to what the OP is being told or if this is yet another example of inconsistent Disney administration? My guess - the July 2005, policy is still in effect.

Thanks for posting this. I wasn't even a owner in 2005.

 

[crys5]

There's no way to do that. Besides, while you're checking in, you're asked if you want to put a credit card on your room keys. So...if the renter doesn't know at the time that it's possible, they soon will.

This is another reason that I have never rented my points. We let 50 points expire last year for this very reason.

i understand how you feel. but please don't judge every renter by the few bad ones. i never use a credit card at check in. i am also so greatful when i find someone to rent points to me for my trips. there are good renters out there, and i guess there are not so good renters. but not all renters are out to rip people off. if i owned points, i wouldn't let any expire, i would ask for references and be very careful who you rent to.

 

[sean-1966]

I think after reading these posts we'll skip renting our points out in the future..

 

[DisneyWalker44]

We just got back and they messed ours up as well. Not a renting scenario so not meant to hijack-just to show the front desk is "not all there". BIL and DW put his CC down to charge against their 2 room keys only-we chose not to charge on our room keys. Anyway we each purchased some hoppers (I used a check card). Sure enough when we got home I had $800 on my check card and BIL had $0 on his CC that was "tied" to his room keys.

I believe I know what happened here.

On a recent trip, I had my credit card on file for room charges. My mother needed to buy park tickets and tried to put them on her credit card. The only way the lobby concierge could complete the transaction (or at least the only way the lobby concierge knew how to complete the transaction) was to switch the room charges over to her card, then charge her park tickets to the room. We then asked that the room charges be switched back over to my card - but if we hadn't specifically asked, all room charges would have gone on her card for the rest of the trip.

 

[DWFan4Life]

And this is EXACTLY why I would NEVER rent out my points to anyone other than someone I know!

Yes I agree, unless you really know that person, because something terrible happen. So, lets all be careful.

Have a nice day.