LovesTimone
Christmas Day 2017
- Joined
- Apr 29, 2009
I did post earlier, so I have found that how you speak to the call center rep. can make a difference in how much they will help you... in any situation, everyone has been on hold forever, or a call dropped and had to start over in the que... It's not the rep's fault that they changed the time, the plane or whatever the issue is. I have worked in a call center so I can relate to both sides... The rep you might get... could have spent the last several call being pummeled by other folks..... showing a bit of kindness can go along way, and remaining calm helps you more than the customer service rep... take a couple of minute to get your facts on connecting flights, and check the final destination arrival times... Such as meeting times, or if you ordered a car service, or cruise times, see which flight would work for you, and any requirement... sitting next to each other, especially if you have kids... Then take a deep breath and make the call... being prepared helps me feel nore control, listen to all the options they can offer, then make the decision.