DnA2010
Rope Drop!
- Joined
- Oct 5, 2010
Well, the situation continues to evolve. As I had not heard back from my TA as of yesterday afternoon I sent another email again formally requesting that the reservation with RCI be cancelled and that a full refund be issued to my credit card. Later that afternoon, I received a response from our TA indicating that after working with the RCI escalations department they were able to recover our original cabin. Additionally, the $100 additional OBC would remain due to all of the issues. At this point I explained to the TA that I appreciated their efforts but had an issue as I now had two reservations and was facing cancellation penalties. Given a number of factors (overall costs, room size, kids preferences, etc.) we would prefer to keep the RCI reservation now that our original room is intact so I have asked the TA to see if, given the circumstances, Celebrity would cancel the reservation and waive any required cancellation fees. The TA indicated they would do so and provide me with an update later today. So, we will see what happens and where we go from here.
While I am happy (and surprised) that we were able to secure our original room, I am frustrated that it took this long to get to this point and may still end up costing me more money than originally budgeted.
I am crossing my fingers that you will get the Celebrity room cancelled with no issues and that if there are any additional costs, they will be covered, or your will receive additional OBC!