Robo
1971 Castle in the Hub: Your lights are on!
- Joined
- Nov 18, 2001
Hi! I have an unusual situation. Using point form here for ease of reading (sorry for the length)...I am looking to find a solution based on the following:
- Background: We are members of a points rewards type program. The company offers Disney tickets on their website and people can redeem points for set types of tickets (base tickets of 5 or 7 days).
- However, we requested to redeem a large amount of reward points for different, more specific types of tickets so that we would not have to upgrade at the park and could book fastpasses for an additional day in advance and add Hoppers (if you have a certain number of points you can request points quotes for items not listed in the catalogue).
- They asked for our shipping address so we assumed they would send us physical tickets.
- Yesterday, we received an email forwarded by them from Disney - to their email address - that the tickets were available at the gate.
- We asked for them to send us the tickets as we need the numbers and were again told to pick up at the gate. I replied that I needed ticket numbers.
1.- While waiting to hear back, I read that we could maybe link the confirmation number to our account for "will call" tickets, but when I tried that, it said they were linked to an account already.
- I think that this company created a personal account to buy the tickets!
2. - Is there anyway to assign the tickets to our family's My Disney Experience now that they did this thing?
The email from Disney even indicates that
3a. the original payment method
3a.and ID are needed to pick up any tickets that aren't linked, which we clearly can't do, so I have no idea why they did not contact us to advise how they were obtaining the tickets as
4. I would have told them that this would not work.
5. If someone knows of any way it can be corrected so we can link the tickets, can you please advise? Thanks in advance!
1. Unlikely that the confirmation number they offered you is NOT the Disney confirmation number.
2. Since I don't know how "the company" with whom you are dealing handles their tickets... no.
3a. Very "handy," (it can speed things up if there is any difficulty with finding your "order" but not "required.
3b. Yes. For SURE.
4. Can certainly be a problem when dealing with an "unknown quantity" like a "non-traditional" third party company.
5. Long shot:
Call WDW Ticketing at
(407) 566-4985 (option 5)
Hours: 8:30am-4:30pm ET Mon-Sat
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