WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[fsjking]

So if we have our fast passes made for a trip in May, we lose our fast passes if we have to reschedule correct?

Yes. The park will probably be closed in May, so they'll be useless.

 

[PrincessWithABlaster]

So if we have our fast passes made for a trip in May, we lose our fast passes if we have to reschedule correct?

Yes.

 

[720L]

Yes. The park will probably be closed in May, so they'll be useless.

I mean can they transfer our fast passes with our new reservation? If we were to reschedule for July, do we keep the same fast passes?

 

[mhautz]

I mean can they transfer our fast passes with our new reservation? If we were to reschedule for July, do we keep the same fast passes?

No, the fast passes are date specific. You will need to reschedule at your 60 day mark.

 

[TchrLady]

So if we have our fast passes made for a trip in May, we lose our fast passes if we have to reschedule correct?

Yes you will lose them. That’s what happened when our end of March trip had to be rescheduled to June. Just FYI you will also lose any adrs. I tried to get them transferred since we were well past 180 days but after multiple calls and speaking to management several times it just couldn’t be done. This was right after the first closing so they may have changed that policy but I doubt it. I am lucky that our fast pass window for the rescheduled trip hasn’t opened yet so I still have a chance to recreate at least some of what we had. I am still working on rebuilding adrs.

 

[omniscientmommy]

I'm curious if one can book an AP rate for a date after your scheduled expiration date? Like if my pass were set to expire on May 31, would I be able to book June and at time of check in prove I still have an active pass?

Also good to note that Disney said they're pushing the expiration date out for AP(active) holders however many days the park is closed. So if your pass was set to expire 5/31 but the park is closed 2 months then the new expiration date for your AP would be like 7/31, so technically if you booked a room under the AP rate you'd still be a valid AP holder.

 

[Lisa75]

I’ve been wondering about FP with the AP extension. It will help us as DS’s pass expires 8/8 but will now be good for our 8/16-8/23 trip. If the parks haven’t opened yet as of 6/17 hypothetically and Disney hasn’t assigned the new expiration date yet because they don’t know how many days they closed will it be good to make the FP’s?

 

[lanejudy]

They would be part of the rescheduling. They aren't going to make you buy more tickets than you've already bought.

Assuming Disney purchased tickets of course. I'd seek clarification from them if you bought them from a 3rd party.

Do you have confirmation on that? That isn't typical. Typically tickets would need to be purchased as part of the package (room/tickets/dining) regardless of any tickets a guess may already own/have. It would certainly be nice if WDW gives credit for tickets already purchased, but I would not automatically expect that to happen. I haven't read reports of anyone receiving a ticket credit towards the special offer package.

Good luck with rescheduling!

 

[Sarahbellum]

Has anyone who purchased tickets with the Canadian resident discount been able to get the free dining package? Our tickets aren't part of our package (booked for May 9-17), which was booked with a 30% off pin code. I have a feeling rescheduling with the free dining promo would end up costing us a lot more money

 

[MermaidMommy]

Do you have confirmation on that? That isn't typical. Typically tickets would need to be purchased as part of the package (room/tickets/dining) regardless of any tickets a guess may already own/have. It would certainly be nice if WDW gives credit for tickets already purchased, but I would not automatically expect that to happen. I haven't read reports of anyone receiving a ticket credit towards the special offer package.

Good luck with rescheduling!

I just got off the phone with a Guest Services CM. I have a trip planned for May, and am looking at rebooking for August. However, I have e-tickets (nonrefundable) that I bought through UT.

The CM told me that you have to purchase at least two day tickets to qualify for the canceled-trip free dining. She said that if you bought tickets directly through Disney, they would let you return your tickets, and then re-purchase them with your FD package. Since I bought mine through a third party, I wouldn't be eligible, unless I could return my tickets through UT.

 

[andyman8]

However, I have e-tickets (nonrefundable) that I bought through UT.

I know that’s UT’s typical policy but have you double checked with UT (after Disney extended the closure indefinitely)? I know they have made exceptions for a number of posters on this board. If it’s a case where they won’t issue you a refund until the parks will most definitely be closed for your dates, perhaps you can book the package (which remember only requires a $200 deposit I think) then try to get a refund, assuming the parks are closed during your dates in May (which they likely will be). If for whatever reason you can’t get a refund/they’re open in May then just cancel the package and rebook as a room only and use your UT tickets. Unless they've changed it for this particular offer (which I’ve never heard of Disney doing), you can always cancel your package penalty-free up to 30 days prior to check in.

 

[KristinU]

Anyone get an automatic refund on After Hours events yet? We have tickets for April 14th AKAH. The MDE message leads me to believe we will be automatically refunded and I don't want to add to call center volume, but I'm wondering when they'll process the cancellations and refunds.

 

[Bullseye]

Barring further downturns to the current situation, is the consensus June 1st will be earliest re-open? Due to current extension of social distancing through April, I would be rebooking right now if my trip was in April. But, we're not due to arrive until May 18th. Anybody still holding out hope for mid May? I hate canceling all our plans if parks may open before June 1st, but also feel like I'm wasting time and losing rescheduling availability by waiting.

 

[sponica]

I think they have an earlier date in mind but in case it’s not until June, they are only accepting reservations from June 1st onward to avoid continuing to extend closures and having to deal with the influx of calls and refund requests that that would entail. I also think if they do open before June1st, this is a way of limiting capacity...less people will have reservations so less people will be in the parks, restaurants, and queues.

That was my thought exactly. And while the FD offer may not be amazing, it might be enough to voluntarily shift some people out of April/May. I'm mid May and I'd have to run the numbers to see if its worthwhile. I'm also pregnant so I'm not sure how much longer I'd want to shift the trip.

 

[sponica]

Barring further downturns to the current situation, is the consensus June 1st will be earliest re-open? Due to current extension of social distancing through April, I would be rebooking right now if my trip was in April. But, we're not due to arrive until May 18th. Anybody still holding out hope for mid May? I hate canceling all our plans if parks may open before June 1st, but also feel like I'm wasting time and losing rescheduling availability by waiting.

I'm not 100% convinced either way, if the math works I might move out of mid-may.

 

[osufeth24]

Barring further downturns to the current situation, is the consensus June 1st will be earliest re-open? Due to current extension of social distancing through April, I would be rebooking right now if my trip was in April. But, we're not due to arrive until May 18th. Anybody still holding out hope for mid May? I hate canceling all our plans if parks may open before June 1st, but also feel like I'm wasting time and losing rescheduling availability by waiting.

I give up trying to guess. Makes me too depressed. I just wanna go back

The other day I was driving around Orlando hopping between several Targets and Walmarts. At the end of my trip I didn't realize how far west I ended up and came out of that huge intersection of World Center Dr and Vineland Rd. Was so sad I was so close to the disney entrance, but couldn't go

 

[GeorgiaHoo]

Barring further downturns to the current situation, is the consensus June 1st will be earliest re-open? Due to current extension of social distancing through April, I would be rebooking right now if my trip was in April. But, we're not due to arrive until May 18th. Anybody still holding out hope for mid May? I hate canceling all our plans if parks may open before June 1st, but also feel like I'm wasting time and losing rescheduling availability by waiting.

That's a tough spot to be in. My guess is it will be June 1 at the earliest based on what I've read about FP availability, ADRs, etc.

 

[PrincessNelly]

Barring further downturns to the current situation, is the consensus June 1st will be earliest re-open? Due to current extension of social distancing through April, I would be rebooking right now if my trip was in April. But, we're not due to arrive until May 18th. Anybody still holding out hope for mid May? I hate canceling all our plans if parks may open before June 1st, but also feel like I'm wasting time and losing rescheduling availability by waiting.

We were supposed to arrive May 7th but pushed it back to May 28th before the extended announcement. At this point, we plan on holding out hope. Our march trip was cancelled so we are hoping to possibly be there for a "soft opening" i guess

 

[magickingdomprincess]

Barring further downturns to the current situation, is the consensus June 1st will be earliest re-open? Due to current extension of social distancing through April, I would be rebooking right now if my trip was in April. But, we're not due to arrive until May 18th. Anybody still holding out hope for mid May? I hate canceling all our plans if parks may open before June 1st, but also feel like I'm wasting time and losing rescheduling availability by waiting.

We have a ressie booked 5/22 and I'm not cancelling yet, although I do have backup ressies in June. Our trip is mostly on DVC points (1st night at Pop) and we have AP's so probably won't take advantage of the free dining offer anyways. I feel like they might need time to ramp up, so I'm hopeful that end of May the parks might reopen. If not then we'll use our June cash ressie. If June isn't open, I'm not sure what to do. We have another trip booked to DLR at the end of July, and not sure about DH being able to take more time off in July.

 

[mckennarose]

However, I have e-tickets (nonrefundable) that I bought through UT.

UT had posted on here that they were changing policy on the E tickets and giving them a 95% return (5% restocking fee). I would call them and talk to someone.