WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[lanejudy]

I feel like this is a very silly question but I'm struggling to find an answer since it seems like 2021 people can call in tomorrow for hotels.

I have a room only reservation I made back in March for my June 2021 trip. It was a room only and I guess it was at 2020's rack rate? I already have tickets. Are packages cheaper or something? Or is this not something that fits my situation since I already have tickets? I'm trying to figure out if I should be calling to change my room into something else tomorrow. The price I have right now is HIGHHHHH and my hope was to keep working it down.

Making the resort reservation a package will add tickets. I don't believe they will be adding any discounts at this time - no discounts for 2021 were ever released. If offered at all for next year, I wouldn't expect to see them until fall. If you already have tickets for you dates you do not want to convert to a package which would leave you with 2 sets of tickets.

 

[dachsie]

Opening in an incognito browser would do the same thing. In Chrome, just click on the 3 dots on the upper right corner. If you have a reservation, valid tickets, and it's all linked in MDE, you should be good to go.

I have no idea how you would do that. LOL

 

[Zeus'Headache]

Have your tried clearing your cache and restarting your computer? Maybe Disney is reading something there that is stopping you. Its worth a try

Opening in an incognito browser would do the same thing. In Chrome, just click on the 3 dots on the upper right corner. If you have a reservation, valid tickets, and it's all linked in MDE, you should be good to go.

Yup, and yup. I’m telling y’all, I’ve tried *literally* everything. And still nothing. And Disney phone has been 0 help. So I’m just sitting pretty till Friday rolls around and hope everything gets sorted out

 

[pmaurer74]

Yup, and yup. I’m telling y’all, I’ve tried *literally* everything. And still nothing. And Disney phone has been 0 help. So I’m just sitting pretty till Friday rolls around and hope everything gets sorted out

I have tried everything as well.

 

[osufeth24]

ridiculous I cant chat, and everytime I try to call still getting circuits are busy.

 

[ALDSMD]

You have to cancel the wrong one then go back in and reserve the right one. I did the same thing.

You just need to cancel then rebook. There's no "modify" option (yet)

Thank you!! I was very nervous canceling, but it was very easy.

 

[Lindersj]

After the ordeal yesterday, anyone else check their plans today to make sure the park reservations are still there? I have. Twice.

 

[Leigh L]

After the ordeal yesterday, anyone else check their plans today to make sure the park reservations are still there? I have. Twice.

Yep, a couple of times (esp since I've had a few resort changes - two stays with neither resort opening in the near future).

All park reservations stayed even with changes. (I did take screenshots yesterday though after making them...just in case!)

 

[donp]

Finally got through today after three hour hold. They could not help—said they were going to escalate it to higher powers.

 

[winnieofpooh]

Anyone had any luck getting through to an IT cast member regarding the no park availability issue? I tried calling all day yesterday only to reach someone around 9:00 p.m. last night who said they had to close the phones early due to high volume and to call back this morning. I started calling at 6:00 a.m. this morning and still can't get through.

My mother in law just got it to work. She called on two different phones until she got through and just waited on hold on both until someone picked up. She thankfully was able to solve our issue and book the rest of their days for them!

 

[merry_nbright]

I just called and got through right away. I’m on hold, but had no busy signal or anything like that. Just in case anyone needs to call, it’s open now! Time to sit on hold for a couple hours.

 

[Robertfam08]

For those who are getting little help (and who have tried everything!) I think it really depends on the CM you get when you call. The first call I made today was ZERO help. The second CM fixed the issue in five minutes. The line I called that actually got me somewhere was (800) 848-6413. I waited seven hours total today between the two calls.

 

[MMSM]

I just called and got through right away. I’m on hold, but had no busy signal or anything like that. Just in case anyone needs to call, it’s open now! Time to sit on hold for a couple hours.

Did you call 1-407-939-4357 I keep getting busy

 

[Zeus'Headache]

Finally got through today after three hour hold. They could not help—said they were going to escalate it to higher powers.

How much higher can we go? Reanimating Walt Disney himself? I feel like they are aware of the problem of 1 a day, but have done absolutely nothing to help, for the most part.

 

[donp]

How much higher can we go? Reanimating Walt Disney himself? I feel like they are aware of the problem of 1 a day, but have done absolutely nothing to help, for the most part.

Ha! Yes

 

[donp]

Yup, and yup. I’m telling y’all, I’ve tried *literally* everything. And still nothing. And Disney phone has been 0 help. So I’m just sitting pretty till Friday rolls around and hope everything gets sorted out

Is your trip only three days? you may have trouble if you are passholder booking more than that from what I can tell . . .

 

[Doingitagain]

I recommended using Incognito mode for Chrome and InPrivate for Edge. Right Click on the Chrome/Edge symbol on your taskbar and you will see the option to open a new Incognito/InPrivate window. You log in there and functions like normal, except no cookies and history.

 

[dachsie]

So I have a one night reservation at ASMu that I had to get because there was no availability at GDT the nite I arrive, I know I need to change it and am hoping I can just get GDT now with the cancellations. But I can’t get thru on the phones - all circuits busy message. I also have PHs that I want to hang on to for now in case they allow it in Dec. Main concern is the hotel. Should I keep trying or just wait until all the craziness of park reservations is over? I don’t want to lose a chance to get in GDT that night

 

[SMRT-1]

So I have a one night reservation at ASMu that I had to get because there was no availability at GDT the nite I arrive, I know I need to change it and am hoping I can just get GDT now with the cancellations. But I can’t get thru on the phones - all circuits busy message. I also have PHs that I want to hang on to for now in case they allow it in Dec. Main concern is the hotel. Should I keep trying or just wait until all the craziness of park reservations is over? I don’t want to lose a chance to get in GDT that night

"My Plans" on the website now shows a "Change Reservation" button next to my December Pop reservation, and clicking it gives me the option to select a new resort, so you might to see if you have the same, and give that a try.

 

[frannn]

If you were having trouble booking your park reservations previously due to multiple tickets and APs, GO NOW, It appears to be fixed. Good luck to all!