I wrote Terri- Rec'd a call back from Jeff. He seemed like he genuinely looked into it (said he contacted IT). But in the end (almost 45 minutes) - I'm not sure he understood what was going on and fell back on the "the room was booked by someone in a different category" argument.
I STILL would like someone to explain that one to me! If there are 10 studios booked 11-months from today (the 21st) (whether booked as a studio or as part of a 2-bedroom), then there should be 10 studios available on the 22nd to book, and as of today, only people who have the 21st booked would be able to also book the 22nd (11-month PLUS 1 day). This is regardless of whether the studio was booked as a studio or 2-bedroom! I am an engineer and have charted this out with all possibilities, just in case I somehow was looking at it incorrectly.
As I have a reservation for the 21st, I should be able to book the 22nd - but apparently there is some other "Mysterious" category of room that has taken that studio before it is available to book as part of a new reservation (perhaps that category is "cast member"?)