I posted this on FlyerTalk, but it's a pretty inactive thread so I was wondering if anyone here has had similar experience? I suspect it's a rare card on this board, although I think Calypso has it?
My husband and I both signed up for the Chase British Air credit card last year (we are on year two of the card), and we have had a horrible time trying to get the award flight credits to trigger. I believe out of the 7 or 8 qualifying award flights we've charged with the cards, only 1 has triggered the credit automatically--of course it was the only economy award.
We got these credit cards mainly to take advantage of the credit as we fly a lot on Business or First award flights. Since we fly from SFO, the taxes are in the $600-$700 range on each ticket (the qualifying flight must be from US to UK so only good one way). I wonder if that is the problem, i.e. the charges are so large BA's system doesn't recognize them as award flight taxes? I have no clue, but I'm so tired of the run-around. Typically, I secure message Chase, they try to send me to BA, I get someone at BA who sends me back to Chase, etc. It's a frustrating experience with no one taking responsibility or seemingly able to fix it. As it happens on both my and my husband's separate cards, it seems to be a system problem. I would love to know if anyone else has had problems and who it is best to ask for/talk to. Until now, basically, I wear Chase down with my emails until they manually apply the credit. But it's a serious PITA. I've love to know who to ask for and who to talk to. I assume someone at BA, but the agents I get are absolutely clueless.