1. Intense CM training, especially at resorts and parks. Creative rewards for these hard working front line folks!
2. Clean up everything - the parks (soap & water required), IT (I'm begging...),
Genie+ (perhaps lose it altogether), resorts and
especially management. Does the CEO and top/middle management even walk the parks in street clothes to see/hear guest reactions?
3. Bring back Magical Express even if it means a smallish charge. Real CM's. Please let me send my luggage from my airport and fetch it when we return!
4. Bring back the MAGIC! Okay, so resorts and meals are expensive, however "frequent flyer" type rewards/credits...free soda, free ap or dessert with $500 meal or some such thing. And what is with the lack of creativity in merchandising and clothing? Check out Etsy for goodness sakes...
5. Class up all the resorts so you don't over or underdo theming. Great examples are Jambo House which takes your breath away as you enter. OKW which I love, has lost 99% of it's Disney theme. Details (lots of them)
do count!
Get moving and get it done...enough foot dragging, poor decisions, cheating guests and excuses! D O I T N O W!
My credentials: 48 years of WDW, 26 years of DVC and who knows how much $$$$$$$$$$$ spent!