20% Off using DC Card

[BethR]

Well this is all very DUMB!!!
I too feel like I am on a mission, and I have not tried to GET the discount yet!!!
After I got off line last night I went to get my DC Newsletter that I received about a week ago. I looked at all of the coupons enclosed - NOTHING for the Disney Store. I looked at every article - NOTHING about the Disney Store. Well I am drving myself crazy thinking that I KNOW that I read this SOMEWHERE!!! So I looked at everything once again. And there - on the page where they print the address is the notice :

"Save 20 % on your purchase at Disney Store when you present your Disney Club card, September 16-29, 2001. Some restrictions apply; see store for details. Not applicable on catalog or on-line orders."

This is printed in ink - just like they print your name and address.
OK Fine. So no mention of a coupon that does not exist. Good.
THEN I get on-line this AM and read CatOne's post above me about how she cannot get to the page in the Disney Club site anyway but by my direct link. So I go to the DC site to give everyone directions on how to find that page. Here it is : Go to www.disneyclub.com Sign in. When you get to the home page click on the Merchandise button on the left side of the page. That page will take you to the next page where you will see a link (the second one down the page) that says:

Twice the Reason to Visit the Disney Store

.
When you click on THAT you go to the page that gives the details about the discount BUT - if you read the fine print - the "Offer Limitations" - Read CAREFULLY

You must present your Disney Club Card to receive your 20% discount. *Not valid on theme park passes, Disney Dollars, gift certificates, gift cards, pre-sales, animation art (all cells and limited edition prints), Walt Disney Classics Collection, or shipping and handling. Not valid in combination with any other offer or discount. Redeemable only by presentation and relinquishment at a Disney Store location in North America. Not valid through Disney Catalog or Disneystore.com. Not valid on previous purchases, phone orders or price adjustments. Merchandise must be in stock at the time of purchase and can only be exchanged for identical items or returned at the discounted price with a valid sales receipt. Void where prohibited. Coupon has no cash value. Employees of The Walt Disney Company and its subsidiaries and their immediate families are ineligible.

WHAT must be RELINQUISHED? And WHAT Coupon??? It does not EXIST!!!

This has to be one of the DUMBEST things that Disney has done concerning discounts that I have seen in the 3 plus years that I have been on this board!!!
As CatOne said, someone surely has let the ball drop on this. And we, who have PAID for this membership, are the ones who being treated poorly by TDS CMs!!! GRRRRR
I too think that a letter writing campaign is in order!
And 20% IS a lot!!! If you buy $50 worth of merchandise, that is $10!!!

So please don't let this go, everyone. Disney has to do right by this! If there was SUPPOSED to be a coupon, allow it to be printed off of the DC site or SOMETHING!

 

[minnie mouse]

To avoid confussion at the Disney Store I am bring a printed page from the web site where its says we get 20% off using our club card. 20% is alot off and expecially using it on sale items as well.

 

[CatOne]

BethR, I feel for those people if you go in and they try to tell you they need a coupon, etc. Armed with all this info I think they will be sorry Also, the things you mentined, relinquishing something the and coupon, the poor cm that was so nice to me read this and was totally confused by it also. She had no idea what it was supposed to mean. She thought that perhaps the "coupon" was referring to the letter some received or one they printed off the site. I FINALLY got the info on the site. I thought maybe I was crazy the other night but the cm said it was not always coming up either.....how could that be? WEIRD!!

Minnie Mouse.....just don't be too teribly surprised if that does not matter. If you go back and read frann's post that is exactly what she did and they told her she needed a coupon!! Even though the post clearly states that all you need to do is present you DC card to receive the 20%. It does not even ask for the newsletter! She called a nearby Disney store and the DC club and they told her she did not need a coupon and to take her receipt back to the store for an adjustment....guess what, they still wouldn't fix it!! Sorry, but if that had been me I would've been on my cell phone to the DC right there and they would have had to fix my price or I would have been escorted out by security. I don't mean to sound do rude, but come on, just read it!!! How hard is it to read that all you have to do is present your card at the time of purchase!!

I have yet to hear back form the DC, not surprised. They were very quick to send me an 800 # the other day but no real response about my complaint.

I also have to say that the one cm that knew about this discount was very strange about giving it out. She asked for my letter and she acted as if this was coming out of her own pocket. She admitted she knew about the 20% but they were not allowed to mention it to us...BUT she didn't and neither did anyone else in the store...I asked. Very strange!!!

LAST THING BUT IMPORTANT, make a copy of your letter, do not give them your only one, or make a re-print from the site. It does not say you are only allowed this discount one time so why they would take our letters is beyond me...and if you have the card...obviously you are a member and entitled to the discount.

Are there any Disney store cm's on this board that can help us out at all????


CatOne

 

[robinb]

We have 2 Disney Stores in our town. I went to the one on the east side of town on Monday and bought one item. The CM seemed to know about the 20% when I mentioned it and she happily gave it to me. I had seen some cute outfits that were not available in my DD's size at the east store, so I went to the store on the west side of town yesterday. The CMs were totally clueless. They thought I needed to use the credit card. No, I insisted, I was to get 20% off and I read about it on the DC website. The manager finally gave me the 20%, but I think she thought I was fibbing. Of well, I got a very cute Cowboy Mickey shirt and shorts outfit with Micky on a bucking bronco for $11.19 ... original price was $28.

 

[BethR]

Good Job for sticking to your guns, Robin! Perhaps having all of the stuff printed out from thee DC site and taking it with you is the best way to be prepared. But it is just too bad that Disney does not sufficiently inform their CMs of this promotion.

 

[CatOne]

Okay, all of you have had ANY problems with this please send an email to this address: clubnews@disneyclub.com. I emailed them yesterday and they emailed me back telling me that this was well posted and that all the Disney Stores were made aware of the 20% discount. HA! They went further to ask which store I had been to that was not aware of the discount. SO, please email them and let them know which store you went to that did not know about this. I informed them that I would be passing this info along to all of the people I knew that had a problem with this. I also asked them what coupon they were referring to and what exactly we were supposed to be relinquishing. I told them the cm I spoke to last night thought that was a very strange statement and had no idea what they meant. I also let them know that she told me that not all the newsletters had this information in them and that they certainly did have my correct address so that was not why I had not received my newsletters. Whew! Sorry so long!! I am really fired up now!! It was almost as if they thought I just felt like making this all up!! Yeah, I have nothing better to do than invent crazy stories about the Disney Club and the Disney Stores!!

CatOne

please share your experiences!!

 

[sgtdisney]

I think where some of this confusion is coming from has to do with the Disney Credit Card. They also have a promotion where you get 20% off when you use your Disney Credit Card to make purchases at the Disney Store. However in order to this I think you do need the coupon. The Disney Club website and the newsletter clearly state that a coupon is not required for the discount.

 

[disney4us2002]

I think Disney is totally confusing the CM's because the 20% discount using the Disney Credit card is the same timeframe and you must present the coupon that was mailed. I did see the 20% using DC card in my newsletter and remember thinking what a shame that it was the same timeframe as my Disney Credit card coupon. I'll bet the relinquishment is referring to the mailed coupon sent to Disney credit card holders.

Carla

 

[mom42860]

Just received my newsletter with this printed at the top today, I had planned to go to the local DS to spend some of my Disney dollars (called to verify that I could and the CM said yes it would be accepted as cash) since we cancelled our trip and thought this would do 2 things get a jump on Xmas with thte great discount and also help Disney in a small way because I would be purchasing from the store. Now I am wondering if it is going to be a big hassle... I'll let you know!!

 

[CJMickeyMouse]

I must have missed this coupon or I never got one..... I have a Disney Credit Card, but have not received any mailing from them.

I did use the DC 20 percent off this weekend in Omaha, NE. The CM looked at me like she had no clue what I was talking about, but she rang it up and said it took 20 percent off. Hmmmm...

Are they trying to confuse us, or their own CM's, or both??!??!?!?!

 

[dferr]

I just signed up for DC , got the email back from them 9-12 can anyone tell me how long it took to get card in mail . I am hoping for before the 29th so I can use it for DS b-day. Thanks in advance

 

[BethR]

Hi dferr!

I received our DC card in just about a week. Hopefully yours will come in the next few days!

 

[DaddyDon]

Hi all we just went to the disney store in tallahasee ? Fla and bought 6 adult tee shirts, 2 warsh cloths , a pair of tinkerbell shoes for my dd,The tee shirts were 50% off and i got 2 annt. toppers,Plus we got all of our 20% discount.grand total saveing just from disney club 13.59,The tee shirts are reg,14.99-paid 7.49!!!! The Cast members were really sprinkled with dust on sunday!

 

[dferr]

Thanks Beth, going this weekend,(for ds bday) got $49 at sports I hope I will have it!!!I have to change my location moved to FL. Only 2 1/2 hrs to Disney !!!!!!