CaliforniaGirl09
DIS Veteran
- Joined
- Dec 4, 2009
I don't keep super close track of my points, which is why I wasn't sure they'd been credited. I had to go to the ultimate rewards portal and look at "recent activity." I didn't see the points credited there, but had to page way down to the date I actually made the reservation which now reads as "0" points.I received a Chase points refund for my Delta flight, and the points just showed up back in my account...literally within minutes of hanging up the phone (they said it could take 30 days or 1-2 billing cycles). I didn't even think to check the billing statement because my points showed up (I was almost out of points, so I know what's now there is my refund).
Did you have flights on Alaska Airlines? I have a reservation with them booked with a combo of points and $ that I am procrastinating dealing with. I can't go through their website; I have to call Chase. I noticed with the United reservation I have booked with Chase points, I can access (and cancel for a voucher) on the United website.
The Alaska flight I had was booked with Ultimate Rewards points. I received an email from them that my flight had "changed" from nonstop to connecting (new flight number). In other words it was cancelled! They gave me options, one of which was a voucher if I wished to "cancel." I wrote Chase travel a scathing response that they were providing inaccurate information and misleading their customers. I was due a refund as my flight was cancelled. I never received a response from anyone, but a few days later I received a notice of my flight cancellation and refunding on points. I see someone at Chase on Twitter finally got back to me so I'll be responding to that and voicing my dissatisfaction. If no one responded to my email, my plan was to try to call Chase as well. I've heard also that Alaska will refund if you call them, but it will go back through Chase. So you may try that first? Not sure if it will delay things though.
Same happened to me! My flight was showing up as cancelled, but giving me an option to "use future flight credit" which seemed odd. I called again yesterday and found out the first guy I spoke to simply cancelled my reservation, but didn't initiate a refund. Geez. So, the lady I spoke to yesterday did it for me, and I feel confident about it this time because she read off the last 4 digits of my credit card and said it would be refunded there in 7-21 days. She also told me that my refund is #250 in line to be processed.
I didn't get all that info, but I was able to see on my account that the flight is now gone. I'll keep an eye on my credit card. I wonder how much is incompetence and how much is intentional? I swear I will not fly United unless completely necessary after this. They've been abysmal. Maybe the worst.