If there's anyone out there that like me, makes payments on their AP and was looking for an email about the updated contract but didn't get one. And you called and were told everything was fine, you're not getting an email because your last payment was during the closure period and you don't owe anything. . .
Call and see if they have your email on your actual contract. They probably don't.
I received a paper version of the contract change in the mail today (complete with "click here to consent to use of electronic signature on the paper.) that had to be returned no later than 11/1 (anyone have any confidence in the postal service getting a letter to Orlando in 3 days? I sure don't)
So I called to see if I could get this done over the phone or electronically, and eventually was directed to the web page where all I have to do is enter my contract number and my email address to get this done. And it didn't work. To make a long story slightly shorter- eventually, the 3rd CM I was sent to in this odyssey noticed there was no email listed on my contract.
Now HOW CAN THIS BE? I get dozens of passholder emails from Disney. I HAD TO GIVE YOU MY EMAIL TO LOOK UP MY PASS. Yes, your email is listed on your
MDE, it's listed on your pass, but it's NOT LISTED ON YOUR CONTRACT. Apparently if you renewed your ticket at a ticket window or at guest relations, there's a chance they didn't enter your email.
So, I ask, defeated, "can we add an email?" sure, it'll take anywhere from 24-48 hours to go thru. So hopefully that happens. In the meantime, I'm going to sign the paper and send it off today. In any case what a MESS.