Sorry you didn't like my little story. I had edited to add that I thought it was clearly unacceptable that you had experienced the serious issues that you had endured. I also noted that I, personally, found the level of service there to be below what we have enjoyed at other DVC resorts. I did not intend to make light of your trouble there, and I apologize if it seemed that I had.
However I was also trying to assuage the concerns of a number of folks who might not have stayed there before, who are legitimately worried that the whole resort was run down, which it is not. In fact it is a lovely resort, with very good staff in many areas. True, it has shortcomings, but these would not prevent me from staying there again. I was simply pointing out that not everyone encounters horrible conditions, and that sometimes BCV can be one of the nicest places to stay.
In future I think we should avoid inflammatory titles like the one on this thread (you can still change it), as they tend to incite panic in newcomers and hostility from those who own at or just love BCV. I hope you get satisfaction from DVC management and that the problems you detail are corrected; I think we all want to see our DVC resorts brought up to their potential.
