I would be livid, and that's before even thinking about the loss of points. We've got a BW G/P reservation for 11/22 - 11/25. This is a studio so maybe those aren't affected and it wouldn't be as bad because I wouldn't be giving up points or a kitchen/laundry. It would be more of an inconvenience than anything else.
Thanks. It's very disappointing.
The manager that called me told me she had to make several calls to members with this issue. I would hope if you did not get called, you are all set. Good luck
You need to escalate it and keep escalating it. This is legitimately outrageous.
I plan to do just that
Honestly, I really do think that they will refund you the points difference for going from the 1 bedroom to the hotel room, unless it was club level, and then I might be okay given it covers the food.
Except they cant give you something that is booked in full...and all of those 1 bedrooms have been booked up for a long time.
Could they, would they give undeclared cash RIV 1BR that is not already reserved? Or does it have to be something within the DVC member system points? Don’t they have the power to exchange?
They offered me the 2 bedroom at Riviera, if I paid an additional 80 points. No way was I paying more points for a room I did not need. and technically not in BW area. I'm staying 3 nights. I'm not happy about going to a studio but it's ok since we are staying in the BW area, but to not refund the points from a 1 bedroom to a studio is not right.
I agree 100%! The point difference should absolutely be credited back. What about the Garden Cottage at BW? They are really cute, they did need a refresh, not sure if they have been refurbished yet. It's the Inn side, but they should offer it if that is an option for you. It is kind of a 1BR, the bed is upstairs overlooking the living room, it will accommodate 2 people. At least it's still at BW! And has Club access.
