LongIslandCruisers
Earning My Ears
- Joined
- Mar 12, 2012
Aside from the printed Disney logo out front there was very little Disney inside.
At the moment of check in when I mentioned the terms of our reservation the woman at the desk
said, I don't see that in our system and their office is closed now. I pulled out a copy of our reservation email and again she coldly said we will have to wait and see. I told her that I wasn't even here 15 minutes after traveling 11 hours to get here and she had me pissed off. I am typically a cruiser (17) and have never experienced such callous behavior. By the time I got up to the room another person had called to tell us our room credit would be applied. It was just annoying after that. Charged for 4 refillable mugs when I only purchased 2. Such a nightmare to get credit. We rented cabanas , that was really nice. Casabella and I recommend the lower veranda for beach view. Ama Ama restaurant was a wonderful experience. BUT WHAT IS UP WITH THOSE MONGOOSE EVERYWHERE????? SERIOUSLY DON'T EVER OPEN A GROUND FLOOR DOOR...YUCK THEY WERE EVERYWHERE. I never want to return there again. I'll stay on the ships where customer service is alive and well. Oh, the luau was great food and all. Sunsets fantastic too.
At the moment of check in when I mentioned the terms of our reservation the woman at the desk
said, I don't see that in our system and their office is closed now. I pulled out a copy of our reservation email and again she coldly said we will have to wait and see. I told her that I wasn't even here 15 minutes after traveling 11 hours to get here and she had me pissed off. I am typically a cruiser (17) and have never experienced such callous behavior. By the time I got up to the room another person had called to tell us our room credit would be applied. It was just annoying after that. Charged for 4 refillable mugs when I only purchased 2. Such a nightmare to get credit. We rented cabanas , that was really nice. Casabella and I recommend the lower veranda for beach view. Ama Ama restaurant was a wonderful experience. BUT WHAT IS UP WITH THOSE MONGOOSE EVERYWHERE????? SERIOUSLY DON'T EVER OPEN A GROUND FLOOR DOOR...YUCK THEY WERE EVERYWHERE. I never want to return there again. I'll stay on the ships where customer service is alive and well. Oh, the luau was great food and all. Sunsets fantastic too.