I am not able to see our plans using the app or the browser.
What kills me is the Touring PLans app works perfectly, I can see the park hours, the menus, my plans I've made. It gives me real time wait times. And I'm sure TP isn't a multi million dollar company like WDW. So maybe Disney should contact TP and see who they use for IT?????
I suspect that this *might* have something to do with their decision several years back to get ride of pretty much their entire IT team, and hire foreign visa holders to take their place.
Some people were asked to train their replacement
Just curious................. has anyone called into the help desk in the last couple of days? I was wondering what "magical updates" you were told was going on to prevent any plans from being seen by any devise.
That's very disappointing.I tried the chat feature today... and was basically told there was nothing he could do to help me. He couldn't fix the fact that I'm on my friend's FastPass, he can't fix the app or anything else. He couldn't even escalate it to any other level. It was up to me to make calls to the IT department (I asked if he could just contact them for me so I didn't have to start over - can't they send in a ticket or something - nope. Just me. Only I have the power to fix MDE.)
And I am certain that the employees who knew that they were about to be out of a job really put forth their best effort in training their replacements. Of course, we can just look at the results.Some people were asked to train their replacement
I tried the chat feature today... and was basically told there was nothing he could do to help me. He couldn't fix the fact that I'm on my friend's FastPass, he can't fix the app or anything else. He couldn't even escalate it to any other level. It was up to me to make calls to the IT department (I asked if he could just contact them for me so I didn't have to start over - can't they send in a ticket or something - nope. Just me. Only I have the power to fix MDE.)