I can share some Scooterbug bad notes. Jan. 2020 trip with my daughter--ran out of juice at AK, called Scooterbug re replacement (which worked flawlessly on a previous trip w/another provider). The gal on the phone rebuked me for not taking the charger with me--have YOU seen plugs for recharging? They are rare and usually charging someone's phone. We gave her our cell phone number to update us...and then we waited. Meanwhile, she called our NC home phone number and left a message...and they delivered a replacement scooter to our hotel. We were still stranded at AK. Eventually, after several phone calls, missed Pandora FP, and a hike on my cane with my daughter literally pushing and pulling the scooter (yes, we released the lever to make it 'easier'), and several hours later, as the park was closed and we were anxiously hoping we didn't miss the last bus...they showed up with a replacement 4 wheel scooter. We eventually caught the bus to our hotel. I am no a newbie to using a scooter and always fully charge it overnight...The 4 wheeler is much more difficult to maneuver--even the bus drivers took pity on me. So after one day with the monster, I called again to try to get the 3 wheel version as I had reserved months before (and yes, I took the charger with us). We enjoyed the remaining days at the parks...but I was startled to hear the recorded message on the NC phone when we got home. They were resolving our problem as soon as possible...right.