I just returned Sat night the 4th of Nov, after a three night stay. It was my first time staying at the GC. We were celebrating big Birthday's. My brother turning 60, and my sister was also having a BIrthday.
We checked in at 9am, waited in a long line, probably 10 ahead of us on a Weds morning. We got a CM named Iris, to help us.
This was not a Magical experience. We booked a Dapper rate, we were not eligible for any upgrades. I Had however made some simple requests. The CM on the phone for Group rates asked if I had any requests after all......... and yes I understood they were just requests.
My number one request was for adjoining rooms was granted,my second request for a balcony however was not. Iris - the CM told us that all rooms had balcony's..... wrong, I knew this was mis-information when she said it. Well,my brother had a balcony, and I did not. We were in a standard view room directly over the monorail, facing the parking lot/front of the hotel, on the 6th floor. I also had told the CM on the phone about the Birthdays, I was asked if we were "Celebrating" and we were... Iris however never mentioned the Birthdays... I had to as we were walking away. She then produced two Birthday pins....
She had mentioned that she just wanted to "keep the line moving"... very Un-Magical!
We also had a old bathroom, with a tub... this room may have been "refreshed"but not fully updated.
Since this was supposed to be a Magical stay for my sister and myself... I trotted right back to the line in the lobby. ( I should say the room was ready by 1pm) They sent us a text when it was ready.
The second CM we were given was very nice. She pulled up balcony rooms, we used the Napa Rose elevators. We had a nice view facing the pool and a sliver of California Adventure. I will post a pic.
The room number was 5304, the rooms are lovely, and the new showers are Amazing!! We really enjoyed our stay, even if it did start a little rocky!
Please do not be afraid to speak up, if you are unhappy. Yes we did have a discounted rate, but it's still a substantial amount to stay at this property.
I hope my review helps other's. If you have any questions please ask. I would love to help.
View from 5304 balcony room:
I really loved the way they incorporated orange County into the rooms, with pictures of citrus, and of course the Orange tree's with Chip and Dale...
They were working on the Gingerbread House while were were there, it smelled Heavenly! Such talent!!