not that is much of an endorsement. Seriously, HK is a godsend when it comes to going to one site and finding low room rates that are legitimate. No bait and switch. Their employees are very knowledgeable, at least about the Orlando area resort that I have been interested in . The system is very fair. Basically, there is a $10.90 charge for a reservation cancelled within the guidelines. If you are wary, your right, if you choose not to use them based on what a website looks like, your loss.