This! I have requested a full cleaning on our Trash and Tidy day when we were in a GV, and had called either FD or Housekeeping a couple of days in advance to set it up. I did NOT call Housekeeping to confirm this the day previous to my requested full clean. That was my mistake, as we went to the parks on my selected full clean day, and both myself as well as my DD#! and her DH, each left a $20 tip (total of $40) for the housekeepers. We came back to find that not only had our villa NOT been fully cleaned, but the person who did the job did not even do a proper Trash & Tidy (they had not emptied all the trashes, had not replaced supplies like shampoo, paper towels, etc.). BUT of course they had gladly taken the $40! I was ticked, to say the least.
I called Housekeeping and asked to speak to a manager. Told them I had been a member well over 20 years at that time and had never once had a bad housekeeping experience at OKW. Told her in detail what had NOT been done, even for a Trash & Towel, and that I was quite upset that the $40 tip was taken when it was intended for the soul that would clean our entire place, change out all linens, etc. I told them it was not in our budget to leave another $40, but we felt badly that the person that would do the job we had originally requested, would not be getting the tip we intended them to.
All that said, if you request additional or changed housekeeping, please to take a minute to call and confirm with someone the day before to avoid disappointment.