Europa said:
Besides the fact that Disney does not even need a survey to determine how many people use EE. Why would you need to ask someone when you count them every morning when they come through the gate?
Here's a quote from one of my earlier posts in this thread:
To find out how many people used EE, couldn't they just check their turnstile counts before letting the general public in? Would they really need to do a survey?
Maybe the survey was to find out how people who used EE felt about certain things vs. those who didn't. As opposed to just finding out how many people used EE.
Thanks for restating my comments.
Europa said:
They also have the abiltiy to determine how many people were there to see the attractions and how many were there for a Character Breakfest
Agreed, and never said or hinted otherwise.
Cutting EE was simply a money decesion. Which I don't really have a problem with.
Again, agreed, and never said or hinted otherwise. What I have said many times in various threads is that they obviously believe there won't be enough people upset about this decision to make it a bad money decision. Meaning there maybe a relatively small number of people who are very upset about EE and will now stay off-site. Clearly Disney knew this would happen. But they believe the $$$ loss will be less than the savings gained by not opening the parks for EE. You may think they are wrong, but if they are, EE will come back, or they will add other benefits to bring back the guests.
Just don't lie to me and tell me that I wanted a Character Caravan insted. Indeed!
Nobody told you this. Disney used guest surveys and feedback to guage the impact of the CC for EE decision. The fact that you disagree with their conclusions does not mean their conclusions are wrong or based on faulty data. I can tell you that EE had zero benefit for my family, while CC is a small benefit. But because you feel otherwise, you assume the conclusions must have been gathered from slanted surveys. You want to talk about that tunnel vision again?
2. Why did you stay onsite- ( A Rate, B Location C Hotel Theming D Perks for staying onsite E Great Hotel F. other) Chose as many as you like
Pretty standard, and I actually answered a similar question on a survey card at one of the Disney properties, though I don't remember if it was CBR or the GC (DL).
3. Recently We(Disney) did away with the perk for early entry for onsite guest and in its place now have a Charater Caravan that comes to each hotel on certain days of the week. Would you as an onsite guest rather have EE or the Character Caravan as a Perk for staying onsite?
This question does not even come close to getting to the people who really care about one or the other. Disney wants to find out if you are staying because of one or both of these. There are going to be a large number of on-site guests (well over 50%), that really don't care about EE or CC. Asking them which they prefer is irrelevant.
You could add a third choice that says "I don't care", but even that won't solve the problem, because you still won't have any clue how much those who chose EE or CC really do care. Customer A says EE is preferable, while Customer B says CC is preferable. But will customer A stay off-site next time if there is no EE? Is Customer B staying on-site becasue of CC? Will their spending habits change if EE is brought back or CC goes away? Is there another way to make the CC person happy? To answer these questions, you need to ask about what the guests did that day, and build your data from those patterns. THAT'S why Disney asks all the questions they do and not just what you like. They are not slanting the survey. As Peter Pirate pointed out, there is no benefit to trying to justify a bad decision before it is made.
Besides, if you take a step back and look at the big picture, you'll realize that CC and EE are not mutually exclusive. Disney packaged the announcements so they could temper the effects of the minus for at least some guests. If it didn't work for you, fine, but it didn't hurt you, because what you are really upset about is that EE is gone. If CC were never instituted, would you really feel better? But for those guests who do see a benefit to CC (apparently they exist, unless the characters are just sitting in the lobby twittleing their thumbs), the package announcement definitely "eased their pain".