Went today to Kohls. Very crowded due probably to the $10 off $25 and I also had 30% off. Well you can no longer use coupons on Skechers shoes. Ah come on. There are too many restrictions. I left without the Skechers.
Online shopping with Kohl's definitely takes patience. Sometimes things ship super fast, sometimes they are slooooowww to get them out. And once in a while, they never get them out. Good news is Kohl's *eventually* makes it right.first year shopping with kohl's online-not a fan.
Good news is Kohl's *eventually* makes it right.
Weird. I've tried to get them to reship orders that never really shipped, or got lost somewhere during shipping, and they would insist on just refunding.i dunno. when i ended up disputing the charge (after going round and round with kohl's customer service that insisted they would try shipping the items a 3rd time and refusing to issue a refund) my credit card company upon hearing it was kohl's said that they would be requiring absolute proof of delivery and verifying with me receipt b/c off repeated customer issues with kohls misrepresenting online sale deliveries.
Even with the 40% off coupons I got I could not find anything of value - I lookedwell....i'm glad i periodically was checking my in store pickup order online b/c apparantly it arrived but never generated an email to advise me
i think i'm over kohls. target does not have the deals kohls does but they are phenominal with their online ordering system-email to verify order, email with linked tracking when it ships, email to notify that item is out for delivery day of, email that item has been delivered (and at least right now they will refund the difference if you find the item you bought for a lower price through them between now and 12/24/23).
Even with the 40% off coupons I got I could not find anything of value - I looked
Kohls it not what it was a few years back - almost anything you want is not covered by the coupon as others pointed out.
They are not marking stuff down as much as they did and its sitting there forever.
Even when we get a free $5 kohls cash its not easy to spend.
We wife will wonder the store for hours and maybe find 1 top and even then its just something to spend the Kohls cash - not worth the time and effort anymore.
To your second point - they customer service is amazing - many things that were slightly damaged they just told us to keep and refunded or sent us a new one.
One example - I ordered a cheap futon\couch for the basement it was like $200 - there was a rip in the bottom and they sent us another after sending a picture - no issues at all. I've had a few things like that over the years and they are great. I've seen folks retuning used toaster ovens that were not sold for ages and well past the warranty and getting a credit without a receipt. I am sure they look to see how much you have spent on your kohls card in the past - but still great service.
This is par for the course with just about all companies these days. I've had the same problems with Amazon chat lately. Some unbelievably frustrating conversations with Amazon agents actually. They clearly have no desire or intention of resolving any issues. Kohl's, while frustrating to make them understand your point at times, I've had them at least try and solve the problem, where they can. They do have some policies I find frustrating - like if a package is lost in shipping these days, even if it's glaringly obvious from tracking something is wrong, they insist on waiting like 12 days or something after the reported "ship" date before they will even consider doing something now. I get that's because of shipping delays by carriers, but I've had cases where it's clear the package is lost and they will even admit that, but won't do anything until that 12 day mark about it. And I've had price adjustments go bad - they just adjust stuff to a weird price that isn't correct - but usually a second round with them gets it corrected. I had one case recently where on the second round they gave me a price that was significantly better on a pricier item than anything I should have gotten, just because of the fact that I had to try and get it fixed a second time.i've not had great customer service with them. b/c i've had so many issues with the orders i've made i've had to contact them several times. when i finaly get a live person i can tell it's all cut and paste responses-b/c i've seen them before with the same grammar issues and misspelled words. i also see no point to having to type in my name and order number before i'm connected, then get a message that i'm connected and to please wait a minute for the c/s person to review what has already occured in the chat-only to have them require me to reenter my name and order number before they proceed with the chat.
I have has some major problems with target. Ordered a high chair for a baby shower. Arrived but wrong color on box. CS said open box and check. Ok did and still wrong color. Was told to bring to store and CS will order the right color. Brought box to store to be told that they will just accept with no record of me returning since another was ordered. Then ordered a toy for granddaughter for store pick up. Emailed item in only to get to store and item is not in . I said I used rewards for it and they were able to change order to mail to me. Weeks went by and no item. Called CS and they checked and either item never sent ( no tracking info) or item lost in transit. Asked now for money and rewards back. Did eventually get toy in another target not in my area.well....i'm glad i periodically was checking my in store pickup order online b/c apparantly it arrived but never generated an email to advise me
i think i'm over kohls. target does not have the deals kohls does but they are phenominal with their online ordering system-email to verify order, email with linked tracking when it ships, email to notify that item is out for delivery day of, email that item has been delivered (and at least right now they will refund the difference if you find the item you bought for a lower price through them between now and 12/24/23).