Well it was a hot mess!
If had just been our party of 3 that I was making FP for then it would have been fine and glitch free and over fast! However, my Daughter and son in law are arriving a day after us and I was making FP for them too. We were all linked and everything should have been fine but sure enough when I logged on at 6am to make the FP it was only allowing me to make them for my party of 3. I immediately got an online chat started (I had read this is faster than calling) to try to get it solved while trying to go ahead and get our Slinky and FOP passes booked for the 3 that it was allowing. I had a very nice CM who I ended up spending the next hour and 37 minutes with while they worked to fix the issue!
They assured me that yes I should be able to make FP for all 5 of us in our group and she told me to keep making the FP I wanted for just my party of 3 and she would add the other two in as things get straightened out. Eventually after about an hour my son in law was showing on all of the FP but my DD was only showing on about half of them. So after it had been an hour and 37 minutes the CM told me that my DD was now showing on everything on their end it just wasn't coming up on my screen. She kept calling it a visual problem. We finally stopped and she assured me DD IS there and that for some reason the system just wasn't wanting to let me book for them but by the next day (next day would be their official 60 day window) all the glitches with it will be fixed and I can make any changes I want to etc because we will all 5 show up then.
She also said she would make a note on my acct that we were having issues with DD's passes in case I need to call/chat again.
So fast forward to the next morning (Sunday) and I get up and check and sure enough I now have access to make FP's for DD but she is still only showing up on about half of ours. So I add her in to almost all of them without any trouble because it was RnR, Tower, TSM, Safari, Everest. Ironically she did show up on our FOP fast pass but the other two for that day she didn't. But I found it interesting that I did have to add her in because I was assured yesterday that she was showing up on all of them on their end! Apparently not.
But I couldn't add her into our Slinky pass because there were none available for that afternoon. So I got online to start a chat and had to explain my issue but the 1st person didn't even ask for my info or anything just said they can't help with Slinky FP. He was rude. So I tried again with someone else and she was very nice and tried to be helpful however, she said she couldn't add DD on to that last FP (I told her I had added her to all the others myself) because all that was left was at closing time that evening. She suggested I move all 5 of us to a FP at that time. but I told her I have Cape May ADR around that time and we were spending the afternoon in HS and then dinner at Cape May and it would be cutting it very close to be able to get back into the park after dinner to get to it. But she said there was nothing she could do.
Oh and I also got Slinky on our last morning and DD didn't show up on that one either and again can't move to later in day because we have a flight home.
Anyway I basically just had to give up! I got her added to everything else and like I said she did get added to some things on that 60 day mark when I called the 1st morning (no problems with her showing up for FOP which I was worried about) but no one could figure it out and I had spent a total of 3 hours dealing with getting it all straightened out. So DD doesn't have any FP for slinky but one of us will sit out and let her take our spot so she will get a chance to ride it.
I was SO FRUSTRATED!! I did everything right on my end. I had my friends and family linked I got on right on time at 60 days and the FP were available but their tickets weren't allowing it. And even though the CM that helped me had IT working on it the situation still never got completely fixed. I guess I'll just be glad that she's on everything else.
Very Sorry for the long rant! I wanted to post about it earlier but I just had to take a Disney break after all that. LOL!