We just got back from WDW, and we had two interesting experiences at the Guest Relations windows both inside and outside of Epcot. We first went to the window outside Epcot to upgrade a Child's DVC AP already activated and used in August. We just wanted to upgrade to a PAP. We paid $386 before tax. The CM wasn't going to upgrade saying it was worth over $400 and said he could not upgrade anything over $399. Next we had a voucher for for the same DVC child's pass that we paid $386 for back in June. Again, he said he would not do the upgrade. After i told him i paid $386 for it, he then did both upgrades, but then said i would not get a refund or credit. I shouldn't get a credit, i should have owed ~$14 per pass. After all is said and done, i walked away with 2 PAP's for the kids with no money out of pocket. Totally incorrect.
Next we went thru the turnstiles with our 2 6-day MYW park hoppers we purchased from UT back in June as well. After we made our way in, we went to Guest Relations inside the park to upgrade those 2 passes to PAPs as well. Gate price for each pass is ~$356. We paid ~$307 from UT. The CM was only going to give us the $307 price instead of bridging. She said they changed the policy of bridging back in June. After some exchange of words, they did in fact give me the current gate price as a 1 time courtesy and i paid the difference.
So i wonder why i had these 2 bad experiences...I hope Cheshire Figment can clear some of this up...