I sent a ticket in this morning for a Macy's purchase I made on Black Friday via the Swag IQ bonus points offer. I was also a first time shopper so should also have received the 1000 sb bonus. The purchase wasnt showing in my shop ledger either. I sent screenshots from the confirmation and shipment emails I received from Macy's and had the full points in my account within 30 minutes. A pain that I had to do the legwork for the points, but happy it was painless and they didnt make me jump through a million hoops for the credits. I know a couple others were having problems with Black Friday purchases crediting or even showing up in the shop ledger so wanted to share my experience.
Now if I could get them to respond to my ticket asking for help with my Shriner's donation not crediting or showing up, things would be fab!