Was it changed around Covid when they suspended your ability to pay for extra housekeeping?
I don't really know, I just remember reading here - I think it was sometime AFTER the Covid lockdown by long enough for it to not seem Covid related.
I honestly think it had more to do with Mousekeeping just handing people towels off carts, people just taking towels off carts, and people who didn't want to pay grabbing pool towels - so that the few people who ended up paying weren't really adding to the revenue stream or covering costs and it was one more thing to track. Few people here reported having to pay for towels, even when requested from the front desk and they believed that they would be charged.