We had a disappointing experience at OKW in August this year !!
In fact we only stayed one night of the seven we had booked.
Firstly the positives. The staff were very helpful and friendly. Our unit was ready early. We were happy with the location. We were in block 18 on millers road, on the 1st floor. We were initially pleased with apartment. It appeared clean and was very spacious.
I can’t comment on the amenities as we didn’t use any except lunch at the quick service restaurant. Food was good tables could have been cleaner and it started to rain, which isn’t great as there is no inside seating.
Now the problem!!
We came back to our apartment after dinner probably about 09:30 and 10pm and there were 2 rats at the bottom of the stairs - I really hate rats!! (Possibly a bit phobic)
I called the front desk (call centre) and they said they would get pest control right out!!
I appreciated that it’s tropical, outside, lots of undergrowth, near water etc etc and tried to not stress about it - although I wasn’t very happy and it made me feel apprehensive whilst I was in bed - but as I say I thought I’d just have to get over it!
However when we went out of the apartment in the morning, there were rat droppings all over the door mat (ie right outside the front door) all along the outside corridor and down the stairs - that was too close for comfort for me!
I went to the front desk and told them about my problem - they immediately asked if I wanted to change resorts (without me having to make any fuss at all!!) and said I’d probably be more comfortable at a resort with inside corridors - I agreed!
They moved us to the boardwalk - that was great. They gave us an hour to pack and then sent bell services and a customer services lady in a minivan who drove us over to the boardwalk. So as I’ve already said I can’t fault the customer service that we received.
I probably wouldn’t choose to stay at okw again