We used Karmel...there are 6 of us, paid for a 'shared van' which was cheaper than private but it was only ended up being us in the van...so win, win for us! Arrived at LAX and once through security we found a pay phone and called the number we were given during online booking...operator told us where to wait and what number van to look out for...very easy! Driver was great and happily chatted the whole way...when he learned it was our first time to the states, he tried to fill us in about the area,the traffic, tipping, what to do/avoid etc. we enjoyed the conversations, he was friendly. Had purchased a return trip, pick up to go home was fine, no dramas, on time. Different driver...friendly but not as chatty.