starbox
"There is more treasure in books than in all the p
- Joined
- Jul 4, 2006
I called MS this morning to make home-resort reservations for Spring Break (4/7-11), and had the CM tell me very confidently that I had to wait until July 12th when my 7 month window opened because "I have a February use year". (Not that it matters, but I have never even borrowed points and have no 08 trips booked, so all 08 points would have been in my account in April).
I told her that, actually, I was within my 11 month window and could make a home resort reservation, to which she told me (again) that there were two windows and I had to wait until the seven month window on July 12th.
I was persistent, so she put me on hold for a loooong time, and then came back and said that, actually, I could make the reservation after all.
She was very aplogetic and nice, but if I had been a new member, I may have taken her at her word and then been out of luck since Spring Break is typically booked.
Perhaps MS needs to spend a wee bit more time and money on training - or at least make CMs spend a few hours reading the Disboards so they can learn how DVC works
I told her that, actually, I was within my 11 month window and could make a home resort reservation, to which she told me (again) that there were two windows and I had to wait until the seven month window on July 12th.
I was persistent, so she put me on hold for a loooong time, and then came back and said that, actually, I could make the reservation after all.
She was very aplogetic and nice, but if I had been a new member, I may have taken her at her word and then been out of luck since Spring Break is typically booked.
Perhaps MS needs to spend a wee bit more time and money on training - or at least make CMs spend a few hours reading the Disboards so they can learn how DVC works