I'm currently very
unimpressed with Zoom
I booked our flights (for the end of July 2006) last August - choosing to upgrade to premium seats and selecting our seats at the front of the premium section to give DH (6'3") as much legroom as possible.
10 days ago, whilst checking our booking, I noticed Zoom had changed our inbound flight time to 2 days later. When I checked the timetable, it showed our outbound flight didn't exist (it had also changed to 2 days later), although our booking showed it unchanged. I rang to query this, and to ask why we hadn't been notified as it says we should have been in the terms and conditions. According to Zoom, the changes were so recent they hadn't started to notify passengers yet. I asked whether our outbound flight would also be changed and was told it would. I also asked whether our pre-selected seats would remain the same, and was assurred they would simply be transferred to the new flight date.
So, guess what? Yes, we've been allocated different seats and DH no longer has the front row we especially wanted - even though we booked last August!!
And, no, no-one from Zoom has contacted us to give us the promised option of keeping the changed booking or cancelling for a full refund.
I shall be making a phone call tomorrow...