Update - I called to make some room requests and asked about the new DVC desk and the protocol. She asked around and returned to tell me:
1) Yes it's new, in early Feb. 2019.
2) They are striving to have it be a dedicated DVC desk, but don't have full staffing for it yet. For example, it was not open today during our phone call. But they "are in the midst of a big influx of staffing at the moment. So hopefully soon."
3) On next visit, look for a greeter directing people to lineup for check-in and inquire if the new desk is open/available. If so, they may direct you to it.
Also of interest: She said the long check-in line is often many people checking "out". So their big push is to inform people at check-in that they should put credit card and email on file for express check-out. But, people still just want to verify everything before they leave.
I can't imagine waiting in that line to check out! Unless there was an issue, of course. Never had an issue.
1) Yes it's new, in early Feb. 2019.
2) They are striving to have it be a dedicated DVC desk, but don't have full staffing for it yet. For example, it was not open today during our phone call. But they "are in the midst of a big influx of staffing at the moment. So hopefully soon."
3) On next visit, look for a greeter directing people to lineup for check-in and inquire if the new desk is open/available. If so, they may direct you to it.
Also of interest: She said the long check-in line is often many people checking "out". So their big push is to inform people at check-in that they should put credit card and email on file for express check-out. But, people still just want to verify everything before they leave.
I can't imagine waiting in that line to check out! Unless there was an issue, of course. Never had an issue.