03/27/20 DVC Has Updated Their Coronavirus Page

[Sandisw]

I have a GV booked for May 14-19. Am I understanding correctly that I can wait until May to cancel and not risk having my points put into holding?

As of today, they are waiving holding requirements, There is no guarantee that will still be the case in a few weeks,

Your 31 day window is still two weeks ago so there is time to get a feel if any changes happen,

 

[Sandisw]

Is anyone else feeling like June might even be questionable? I’m wondering if we should just cancel and see if borrowed 2021 points just can go back to or hopefully be used by May 31 2020? Or, maybe rebook for Fall/Winter?

Personally, I think resorts will be open by then. Parks, not sure. I just canceled May and moved it to October, but keeping June reservation in tank and we are going even if parks are closed

 

[Disney's Fan]

You can wait until May 14th. If they’re closed, DVC will automatically cancel your reservation.

But you have to keep your UY and banking deadlines in mind. Banked points used for the reservation cannot be banked again. And if you are beyond your banking deadline for other points, they may or may not make an exception. Borrowed points will be returned to their original UY.

At least that’s what they’re saying today. They are trying to figure out what to do for members who have banked and soon-to-expire points.

In the meantime, availability is drying up for fall as members shift their spring trips to the fall.

Thank you so much for clarifying all of that. You bring up points that I hadn’t actually considered.

 

[Marionnette]

I just got this email. It looks as if the un-borrowing of points will only apply on a rolling basis of 30-days prior to arrival date. Or am I not understanding this right?

​

Dear Members,​

​

I know the last couple of weeks have been a challenge for all of us. As we navigate the rapidly changing COVID-19 environment, we continue to make decisions focused on the health and wellbeing of our Members, Guests and Cast Members. Today I want to share another update with you.​

​

As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Disneyland Resort and Walt Disney World Resort will remain closed until further notice. This closure affects all Disney Vacation Club properties, including Disney’s Vero Beach Resort, Disney’s Hilton Head Island Resort and Aulani, a Disney Resort & Spa.​

​

During this temporary closure, it is our priority to continue providing you with helpful and efficient service, even as the majority of our Cast Members are working remotely, including those in Member Services and Member Accounting.​

​

Until the decision is made as to when the resorts will reopen, all reservations scheduled for arrival during the closure time will be automatically cancelled by Disney Vacation Club on a week-by-week basis. Members do not need to cancel the reservation online or contact Member Services. In light of the unusual circumstances and to provide more flexibility, Disney Vacation Club established a temporary cancellation policy to supplement our existing cancellation rules. Details include:​

​

​

• Vacation Points returned due to a cancellation of a resort reservation will not be placed in a holding account and will be returned to the current Use Year. This applies to all reservations checking in within the next 30 days.
• When a reservation involving Borrowed Points is cancelled, the Borrowed Points will be returned to the Use Year they were borrowed from. This applies to all reservations regardless of arrival date. Please allow up to 15 business days for this process to be completed.

The following existing cancellation rules continue to apply:​

• Reservation Points returned due to a cancellation of a Disney Collection Resort reservation will be returned as Reservation Points to the current Use Year.
• Reservations made with points Banked from the previous Use Year will be returned as Banked Points to the current Use Year.
• One-time use Points will be returned to the current Use Year as one-time use Points.

In addition, some Members may have questions about reservation cancellations involving Points that are set to expire soon. At this time, we are evaluating the banking and expiration policy and the use of certain Points impacted by the closures. As a part of our evaluation process, we need to be considerate of the impact any changes could have on future inventory availability for the Membership overall. A decision will be made when we better understand how long COVID-19 will impact our operations.​

​

As we anticipate high call volume in the days ahead, we encourage you to use the Disney Vacation Club website for general information – and we ask that you contact Member Services only if you need assistance with an existing reservation. Any Member who would like to book a new Disney Vacation Club Resort reservation or modify an existing reservation may do so through the Member Online Booking Tool.​

​

We realize that disruptions related to COVID-19 are altering your family’s vacation plans, and we thank you for your understanding during this unprecedented time. It is our commitment to stay focused on serving you with ongoing communication and updates.​

​

We look forward to “welcoming you home” as soon as we can.​

 

[ChimneyJim]

Is anyone else feeling like June might even be questionable? I’m wondering if we should just cancel and see if borrowed 2021 points just can go back to or hopefully be used by May 31 2020? Or, maybe rebook for Fall/Winter?

We are cancelling our June 3-9 VGC. Even if they are open by then I have no desire to fly cross country that soon. I've tried twice online but I get an error page after submitting. We have around 150 borrowed points.

 

[biochemgirl]

I just got this email. It looks as if the un-borrowing of points will only apply on a rolling basis of 30-days prior to arrival date. Or am I not understanding this right?

​

Dear Members,

I know the last couple of weeks have been a challenge for all of us. As we navigate the rapidly changing COVID-19 environment, we continue to make decisions focused on the health and wellbeing of our Members, Guests and Cast Members. Today I want to share another update with you.

As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Disneyland Resort and Walt Disney World Resort will remain closed until further notice. This closure affects all Disney Vacation Club properties, including Disney’s Vero Beach Resort, Disney’s Hilton Head Island Resort and Aulani, a Disney Resort & Spa.

During this temporary closure, it is our priority to continue providing you with helpful and efficient service, even as the majority of our Cast Members are working remotely, including those in Member Services and Member Accounting.

Until the decision is made as to when the resorts will reopen, all reservations scheduled for arrival during the closure time will be automatically cancelled by Disney Vacation Club on a week-by-week basis. Members do not need to cancel the reservation online or contact Member Services. In light of the unusual circumstances and to provide more flexibility, Disney Vacation Club established a temporary cancellation policy to supplement our existing cancellation rules. Details include:

• Vacation Points returned due to a cancellation of a resort reservation will not be placed in a holding account and will be returned to the current Use Year. This applies to all reservations checking in within the next 30 days.

• When a reservation involving Borrowed Points is cancelled, the Borrowed Points will be returned to the Use Year they were borrowed from. This applies to all reservations regardless of arrival date. Please allow up to 15 business days for this process to be completed.

The following existing cancellation rules continue to apply:

• Reservation Points returned due to a cancellation of a Disney Collection Resort reservation will be returned as Reservation Points to the current Use Year.

• Reservations made with points Banked from the previous Use Year will be returned as Banked Points to the current Use Year.

• One-time use Points will be returned to the current Use Year as one-time use Points.

In addition, some Members may have questions about reservation cancellations involving Points that are set to expire soon. At this time, we are evaluating the banking and expiration policy and the use of certain Points impacted by the closures. As a part of our evaluation process, we need to be considerate of the impact any changes could have on future inventory availability for the Membership overall. A decision will be made when we better understand how long COVID-19 will impact our operations.

As we anticipate high call volume in the days ahead, we encourage you to use the Disney Vacation Club website for general information – and we ask that you contact Member Services only if you need assistance with an existing reservation. Any Member who would like to book a new Disney Vacation Club Resort reservation or modify an existing reservation may do so through the Member Online Booking Tool.

We realize that disruptions related to COVID-19 are altering your family’s vacation plans, and we thank you for your understanding during this unprecedented time. It is our commitment to stay focused on serving you with ongoing communication and updates.

We look forward to “welcoming you home” as soon as we can.

I also just got this email. The important part for me is this statement:

"When a reservation involving Borrowed Points is cancelled, the Borrowed Points will be returned to the Use Year they were borrowed from. This applies to all reservations regardless of arrival date."

This means that if for example points were borrowed for a June vacation and you want to cancel, the borrowed points go back. Is that how others are understanding the current policy as laid out in our emails?

 

[Disney's Fan]

As of today, they are waiving holding requirements, There is no guarantee that will still be the case in a few weeks,

Your 31 day window is still two weeks ago so there is time to get a feel if any changes happen,

Good point that they might change the policy before I cancel or reschedule. Thanks for pointing it out!

 

[WilsonFlyer]

Borrowed points can still be accommodated in upcoming inventory allocation. Banked points would have already been accounted for, and the closure is part of where they were accounted for.

Even the return of borrowed points may end if they hit a tipping point where they won't be able to make numbers work for availability vs. points. And even if they can make the numbers work, people should be aware that they may find availability is Bungalows.

Then the inability to return borrowed UY points is bogus and should never be a rule to begin with.

There's a reason it's in place. Balance of inventory. Same as banking rules.

See? Here's the thing. If you don't have a UY that's essentially after March and a reservation tied up in this mess, you're basically unaffected. I have both.

It's very easy to preach balance in the system when people aren't affected, but those of us that are, are through no fault of our own either. Had they been open, we would have gone. No problem. Had we not been going, I would have banked all those points in early December (Jan 31 deadline) when I banked the other few I had left after making the Easter reservation.

There are two very distinct classes here. Those directly affected by all of this from a perspective of being a DVC member and those DVC members that are not. Everybody here is hypercritical anytime DVC does anything distinguishing classes inside DVC and now this happens and crickets, or defense of the system as designed with no contingency for disaster. Mostly from those unaffected, of course, or at least I suspect.

I am essentially in a legal class with a June UY. A class that I did not choose nor was I offered an alternative when I purchased. Now that class is being singled out and dealt with differently than other DVC classes. I'm pretty sure that's illegal.

 

[dismedvc]

This applies to all reservations regardless of arrival date."[/FONT]

This means that if for example points were borrowed for a June vacation and you want to cancel, the borrowed points go back. Is that how others are understanding the current policy as laid out in our emails?

I would confirm this applies to reservations cancelled by the member, not just to reservations that are canceled by DVC.

 

[Drewferin]

Is anyone else feeling like June might even be questionable? I’m wondering if we should just cancel and see if borrowed 2021 points just can go back to or hopefully be used by May 31 2020? Or, maybe rebook for Fall/Winter?

Last night we canceled a May reservation for a AKV 2brd Value Villa. It really killed me to do it, but with one of us being high risk we arent totally comfortable being the Disneyworld guinea pigs if they had just reopened. At this point when they reopen they very well may have limited rides and restaurants open. We rebooked for Aug hoping this would pass and allow them to reopen to their prior glory.

Edit: We have a Dec UY and had borrowed 70 points from 2020. These points appeared to stay in the current UY but the system did allow me to bank them into 2020. I did a simple modify reservation.

 

[Minniesgal]

Is anyone else feeling like June might even be questionable? I’m wondering if we should just cancel and see if borrowed 2021 points just can go back to or hopefully be used by May 31 2020? Or, maybe rebook for Fall/Winter?

Never mind June I think August could be questionable

 

[Sandisw]

I also just got this email. The important part for me is this statement:

"When a reservation involving Borrowed Points is cancelled, the Borrowed Points will be returned to the Use Year they were borrowed from. This applies to all reservations regardless of arrival date."

This means that if for example points were borrowed for a June vacation and you want to cancel, the borrowed points go back. Is that how others are understanding the current policy as laid out in our emails?

Yes. It seems to be they are because with no end date, it’d be hard to not.

 

[_auroraborealis_]

It's very easy to preach balance in the system when people aren't affected, but those of us that are, are through no fault of our owns either.

The more they imbalance the system, the more everyone is impacted. This is already going to be a multi-year impact to most of the membership, even those without bookings now.

The only way room availability is a major issue is if they allow double banking of points that should have expired. Returning borrowed points can maintain balance because of how units are allocated. Units were allocated based on the banking and a fair projection of borrowing based on actuarial tables. Those tables can be adjusted for upcoming years based on return of borrowed points, but if you start adding extra points that should have expired, you create a system that cannot be balanced. Hell, they may have to stop allowing borrowed points to return. They may also have to stop bank/borrow for 1-3 years when all is said and done.

 

[Sandisw]

Then the inability to return borrowed UY points is bogus and should never be a rule to begin with.

There's a reason it's in place. Balance of inventory. Same as banking rules.

See? Here's the thing. If you don't have a UY that's essentially after March and a reservation tied up in this mess, you're basically unaffected. I have both.

It's very easy to preach balance in the system when people aren't affected, but those of us that are, are through no fault of our owns either. Had they been open, we would have gone. No problem. Had we not been going, I would have banked all those points in early December (Jan 31 deadline) when I banked the other few I had left after making the Easter reservation.

There are two very distinct classes here. Those directly affected by all of this from a perspective of being a DVC member and those DVC members that are not. Everybody here is hypercritical anytime DVC does anything distinguishing classes inside DVC and now this happens and crickets, or defense of the system as designed with no contingency for disaster. Mostly from those unaffected, of course, or at least I suspect.

I am essentially in a legal class with a June UY. A class that I did not choose nor was I offered an alternative when I purchased. Now that class is being singled out and dealt with differently than other DVC classes. I'm pretty sure that's illegal.

I feel for you, I do but traveling outside banking window and with banked points toward the end of your UY is the real issue here because we all know that is a big risk,

People can only borrow points to make a reservation. so it is a bit different even though it may be hard to understand.

The rules allow for them to adjust the cancelation policy, and while some members may not like the call, from all that I have read, it doesn’t have to be the same for all types of points.

I am trying to look at it from the aspect of the points themselves and not from the aspect of “final transaction“.

As mentioned, borrowed points are tied to future rooms and banked points are tied to past.

Even the decision to put borrowed points back could unbalance the system, but again, they are being put back to the system in the UY that has a room attached to it.

As a person who has had the benefit of borrowed points, I am not sure I agree that the rule should have been changed. I think holding should have been the only waived given,

I have to trust that the decision was made because they have the data or information that supported one vs, the other,

 

[Disney Doc]

See? Here's the thing. If you don't have a UY that's essentially after March and a reservation tied up in this mess, you're basically unaffected. I have both.

I have both as well - June UY and a booking for May 24-29. All I want is for my loved ones to make it through this pandemic in a condition that allows us to all enjoy the future years of my contracts. Timeshare points are insignificant when considered in the context of the current situation. Stay well, DIS friends. DVC will be there for us after this event.

 

[kmorlock]

So, my dilemma is wait and see, cancel now and bank, or rebook home resort for December? On hold 60+ minutes once, got cut off. Back at it again with 38 minutes to go...

 

[starry_solo]

So, my dilemma is wait and see, cancel now and bank, or rebook home resort for December? On hold 60+ minutes once, got cut off. Back at it again with 38 minutes to go...

I thought they said DVC was closed? Including cast members?

 

[Sandisw]

I thought they said DVC was closed? Including cast members?

They are working remotely from home when they can

 

[Sandisw]

So, my dilemma is wait and see, cancel now and bank, or rebook home resort for December? On hold 60+ minutes once, got cut off. Back at it again with 38 minutes to go...

Try chat. I have had good luck there. But don’t hang up and see which one you get first.

 

[jnsma]

I recently canceled a reservation using both 2019 and borrowed 2020 points using Aug UY points. I did it to cut our loses so I could bank the 2019 points. I was planning to try and rent out the 2020 points as they had to be used by Aug 1.
But now, could I make a reservation for April using the borrowed 2020 points with the expectation that Disney will cancel it and have the points returned to 2020? Do you think that will work?
It feels a bit like finding a loophole in the system....