Cruise and Theme Park Operational Updates due to Coronavirus

[DisneyEater]

So you can only modify to a package? That won’t work for those with tickets in hand already.

Was told you can only modify if you have a package. Room only reservation not modifiable even if you have separate tickets or AP (for reservations June 14-20 that they are allowing modifications on today)

 

[gottalovepluto]

I think the other consideration is housekeeping in DVC. The housekeepers are going to have one of the highest risks of exposure and that’s something that will have to be worked out, but it’s already very minimal at DVC and the cabins at FW could easily go without.

Nah. Housekeeping is even easier for hotels than DVC. Most hotels now are housekeeping before check-in and after check-out. They aren’t cleaning rooms at all while guests are in them.

 

[cakebaker]

And only for packages

If it’s true, why only packages? I could see not doing room only, but if you already bought tickets or have an AP, that makes no sense to me. Well except that when they form the line for you’re not getting anything, they always ask AP’s to step up first.

 

[chicagoshannon]

Unless maids are making up rooms while people are in them they are not in any increased risk. In fact you could argue they're at less risk since they aren't really having face to face contact with guests.

 

[Lord Fantasius]

Thank you. Was that posted on the website or is Disney contacting people individually? I proactively canceled my June reservation but still have one in early July before opening.

I have an early July reservation as well and just got my 30-day notice to finish paying. I checked MyPlans and still have the full package (free dining and 10-day parkhoppers) so called and the CM was very nice, but said to ignore the automated email as payment isn't due until 7 days before I was set to arrive. she couldn't do anything with my reservation since it was after June 21, but she did say I would get my amount adjusted and the offer, just have to wait as they are going through all of them manually.

Doesn't really help us who have to make (or cancel) airline reservations, reschedule visits with family and friends, etc., though. The CM was very nice (they must be giving the people answering the phones extra Disney juice), but at times I think they are just waiting us out to see if we will cancel before they get to adjusting the package...though most of us are waiting for them to adjust our price, resort, etc., before deciding whether we want to go or not...vicious circle!

 

[Marthasor]

Is this just DVC?

This is for anyone booked on a cash reservation through WDTC with check-in dates from June 5 - June 21. They can modify to July 11 - December 31, 2020 to anything available at Ft. W and DVC resorts only.

Edited to add: I have zero clue how DVC is handling guests booked through DVC.

Thank you. Was that posted on the website or is Disney contacting people individually? I proactively canceled my June reservation but still have one in early July before opening.

They e-mailed guests with reservations through from June 14 - June 21 last night letting them know they could try to start modifying this morning. (There were reports of this on the Resorts thread)

And only for packages

Room-only's should have been able to try to modify this morning as well. The e-mail sent out to guests stated, "You have the option to modify or cancel your Disney Resort hotel reservation or Walt Disney Travel Company package"

Ok. Is there an actual firsthand report of this happening to someone? I'm not doubting you, I just want to hear from someone this happened to. Our dates are not until the following week (June 27 arrival) so curious to see what happens to us.

Tons of TAs reporting on FB. I'm getting my info from a TA friend who modified reservations this morning. If they continue with the rolling notifications, perhaps you will be notified via e-mail next Thursday at some point. That's just a guess, though, based on the rolling e-mails they have been sending out almost weekly (they skipped last week).

 

[amelia18]

Had a nightmare last night that I got an email from Disney cancelling my Poly reservation for December and when I tried to call, all I got was a recording saying "sorry, we won't talk to you right now."

I'm not stressing about it just yet since so much can change between now and then, but clearly my subconscious has other ideas!!

 

[LSUmiss]

This is for anyone booked on a cash reservation through WDTC with check-in dates from June 5 - June 21. They can modify to July 11 - December 31, 2020 to anything available at Ft. W and DVC resorts only.

Edited to add: I have zero clue how DVC is handling guests booked through DVC.



They e-mailed guests with reservations through from June 14 - June 21 last night letting them know they could try to start modifying this morning. (There were reports of this on the Resorts thread)



Room-only's should have been able to try to modify this morning as well. The e-mail sent out to guests stated, "You have the option to modify or cancel your Disney Resort hotel reservation or Walt Disney Travel Company package"



Tons of TAs reporting on FB. I'm getting my info from a TA friend who modified reservations this morning. If they continue with the rolling notifications, perhaps you will be notified via e-mail next Thursday at some point. That's just a guess, though, based on the rolling e-mails they have been sending out almost weekly (they skipped last week).

What’s interesting about that is maybe they’re not as booked in July as we think if they’re allowing June ppl to modify to July.

 

[RWinNOLA]

What’s interesting about that is maybe they’re not as booked in July as we think if they’re allowing June ppl to modify to July.

as of a couple days ago, there was plenty DVC availability in mid to late July.

 

[SarahC97]

What’s interesting about that is maybe they’re not as booked in July as we think if they’re allowing June ppl to modify to July.

I think this has to be the case...

 

[SaintsManiac]

Confirming. This is what I saw in a private FB group:

Any June travelers? Our agents have been busy trying to make some modifications this morning.
Here is what we learned:

• Only DVC resorts and the Ft. Wilderness Cabins are available until the end of the year at this time. If more resorts open modifications can be made later.
• Only rack room rates..if you had FD the 35% offer applies otherwise modifications are at the standard rate.
• If you have a ticketless reservation that must be modified with guest services so once you are through the phone line you are placed on hold once more.
• They have no data on the reservations with check in dates after 6/21.

We hoped this saved you a phone call if you are trying to modify your reservation today.

 

[crayon3448]

as of a couple days ago, there was plenty DVC availability in mid to late July.

I think this also- because if they really wanted more people to cancel, they would offer a discount to cancel and re-book. When free dining was cancelled, the rumor was 35% off an upcoming stay so it was very tempting for us to re-book. Then it turned into being applied for the current stay. If they wanted more people to cancel, I don't think they would have offered this discount.

ETA: wrong quote: meant to quote
What’s interesting about that is maybe they’re not as booked in July as we think if they’re allowing June ppl to modify to July.

 

[Lewisc]

I think a lot of posters are overestimating demand. Economic issues, health concerns, vacation issues and concerns with modified experiences.

I suspect cancellations will increase as payment dates approach. Some guests may be holding on hoping Disney will offer a deal if they move dates.

 

[cakebaker]

What’s interesting about that is maybe they’re not as booked in July as we think if they’re allowing June ppl to modify to July.

I don’t even want to contemplate the reaction if the fairly credible rumors of resort cancellations are true while they’re allowing guests to re-book for July. Both these things don’t seem to go together. No one knows the ways of Disney,

 

[amybaud]

Yeah, that one I know all too well unfortunately. DVC renters however, are at least at this point, aware when their resorts are opening. They are also not Disney’s direct customer so the fact that they are stuck with non refundable reservations isn’t really their concern. AP holders are also somewhat up in the air but do have the partial refund option. I am lucky to be caught up in both these groups lol.

Despite how Disney has been or been not communicating, they have generally been allowing people to pull all their money out if they don’t like it.

DVC renter here with a split stay Poly/AKL -Jambo July 2-11. It is sad enough to be stuck on property with no parks open, but we don’t know if we will actually be in Jambo or moved to Kidani... which I’ve read on some of the boards is actually possible for Disney to do.

 

[Nvrgrowup]

But if you were showing up in a week and a half, wouldn't you want to know what those are? I mean that's within what you would have people on a work schedule for. And they posted nothing. That notice was up there when they announced the 6/15 date. If someone is looking to find out more clarity of their WDW trip, you would think at a minimum it would be when the first canary into the coal mine (in this case HHI and Vero) would have a fully defined list of what's going to be there when people show up and people can possibly forecast from there.

We have a studio at HH starting July 5th. There is only one counter service at the resort with a few picnic tables. The Beach House which is about a mile from the resort has a counter service and a small separate bar. So far I have not seen any info about food availability or menu changes.There are many choices on the island for food.

 

[Dis5150]

Only rack room rates..if you had FD the 35% offer applies otherwise modifications are at the standard rate.

So they are honoring the 35% they offered? I'm so confused now!

 

[LSUmiss]

I don’t even want to contemplate the reaction if the fairly credible rumors of resort cancellations are true while they’re allowing guests to re-book for July. Both these things don’t seem to go together. No one knows the ways of Disney,

Unless they’re saying you can modify 7/11-Dec but when ppl try to book July they’re told it’s booked?

 

[SaintsManiac]

So they are honoring the 35% they offered? I'm so confused now!

That's what this TA said. She has not come back to say that is incorrect. ONLY that special offer.

 

[DisneyEater]

They e-mailed guests with reservations through from June 14 - June 21 last night letting them know they could try to start modifying this morning. (There were reports of this on the Resorts thread)

Room-only's should have been able to try to modify this morning as well. The e-mail sent out to guests stated, "You have the option to modify or cancel your Disney Resort hotel reservation or Walt Disney Travel Company package"

Yeah got the email, but the first CM we talked to said only packages could modify. Called back and was able to modify for August so bad information from the first CM.

Lesson learned...always HUCA